This week we’re excited to introduce Buyer Personas, a game-changing new feature for marketers and ecommerce teams that are serious about hacking growth at a major scale.
Do you know which types of customers are most likely to convert? Gathering customer data is one thing, but turning it into actionable insights is another. We’ve found that Littledata users are often struggling to find the exact differences between web visitors that buy and those that don’t buy, especially when it comes to particular marketing channels.
Littledata’s new Buyer Personas feature automatically generates user personas based on your particular Google Analytics ecommerce setup or conversion goals, making it easier than ever to target your marketing and on-site content at those shoppers most likely to engage, convert, and grow with your online business in the long term. For example, if you know that users who arrive on your site on the weekend, in the afternoon are more likely to buy, then you should allocate more of your budget to those times. Or if users on tablets are most likely to convert, then target campaigns and ad formats most relevant for that screen size.
If you have a decent Google Analytics setup it is possible to look at how different attributes of the user (age, browsing device, time of visit, etc.) affect their likelihood of converting. The better the data setup for your ‘people analytics’, the more detailed the report can be – when’s the last time you audited your website’s Google Analytics setup?
Buyers or Users?
We’re calling the new feature Buyer Personas since this is often requested by retail customers, but it is equally relevant if you have another conversion goal (eg. registrations, event bookings). In all of these cases, your customers are essentially ‘buying in’ to your product or service. You can switch the conversion metric at the bottom of the Buyer Personas page in the app.
Buyer personas give you actionable insights on particular channels, such as paid search, while also improving your overall understanding of your ideal customer base. The feedback is split out by channel so you can action it more easily: how you would re-organise your paid search marketing is very different to how you re-target your email marketing, but both are needed.
The reality is that most smaller websites won’t have any of the ideal people of their site. We are not saying that only that exact profile will convert but that, by targeting the marketing on those who convert most easily, you can improve your return on investment. Pick the category with the biggest potential audience first.
The first iteration of the new feature is live in the app this week. We look forward to hearing your feedback!
Note that to generate Buyer Personas, you will need an active conversion goal or ecommerce tracking setup, and a minimum of 50 conversions in the previous month. Don’t have a Littledata account yet? Sign up today to fix your Google Analytics setup for free and start generating buyer personas.