How to start off on the right foot with GA4 [Podcast]

In case by some chance you still haven't heard the news—the era of Google Analytics 4 is coming fast. In fact, July 1, 2022 will mark the start of the one-year countdown to the end of Universal Analytics—and brands need to be ready to make the switch. There's a lot of information floating around about GA4 right now, some good, some not so good, and some that just might leave you more confused than when you started looking into GA4 in the first place. But fear not, we've been tracking the growth and changes of GA4 since its early days, and our CEO Edward Upton knows more than most about what the newly revamped GA will offer. [caption id="" align="aligncenter" width="700"] Source: Google[/caption] How to get ready for GA4 Edward joined the Measeurelab podcast to shed light on what users can expect from GA4, some pros and cons of the new setup, and the best way to prepare your business to make the GA4 jump. Measurelab hosts Dan and Dara threw plenty of great questions to Ed, and his answers will help you get started on the right foot with Google's newest analytics offering. Listen to the full episode below to hear about: What GA4's measurement protocol looks like The nuances that come with moving from UA to GA4 The most exciting features newly available in GA4 #41 Littledata’s GA4 journey (with Edward Upton) Want more on GA4? We got you Make sure you're really ready to take GA4 by the reins with the GA4 guides we have for you below: Lunch with Littledata: Jumping into GA4 with Google Analytics Expert Krista Seiden 10 reasons to move to GA4 for ecommerce analytics The rise of Google Analytics 4 and sunsetting of Universal Analytics Google Analytics 4: Ready to make the switch? [subscribe]

by Greg
2022-06-30

How to scale your business faster using first-party data [Podcast]

Data matters now more than ever for ecommerce store owners. It forms the backbone of any strong decision-making process and gives an invaluable look at customers you can't find anywhere else. But data collection is changing, with new privacy regulations and major tracking changes through iOS 14 (and beyond) adding hurdles to gathering truly accurate data. The solution to maintaining good data? Server-side tracking. To shed more light on the topic, Littledata CEO Edward Upton appeared on two podcasts to show listeners the power that data has on stores' future prospects, why it's so critical to focus on, and how to make sure you're using good data to guide your store. Keeping your ecommerce data accurate in a first-party data world Ed appeared on the 2X eCommerce podcast to chat with host Kunle Campbell about the big changes facing ecommerce data managers today. They dive into new restrictions on third-party data and how data managers can use tools like the new Facebook Conversions API (FB CAPI) and server-side tracking apps like Littledata to maximize ROI through data-backed decision-making. The conversation is a must-listen for any ecommerce store owner or data manager, particularly those spending significantly on acquiring customers through ads. They dive into: What events you should be tracking to get to know your customers betterHow you can still get the data you need without violating privacy lawsWhat the future of ecommerce tracking will look like, and how to prepare for it Hear the entire episode to get the guidance you need to make the right calls for your store. Listen on SpotifyListen on Apple PodcastsListen on Soundcloud How to use first-party data to improve loyalty and lifetime value Speaking with Flavilla Fongang from Tech Brains Talk, Ed shared how being able to analyze customer data correctly — using accurate metrics, of course — shows you the best paths to take for building both customer loyalty and lifetime value. Listen to the full conversation to hear how you can learn from your customers' behavior and make adjustments to your store design and promotion methods to drive more revenue and win more business. Listen on SpotifyListen on Apple Podcasts

by Greg
2021-12-08

Podcast: Turbocharge Your Growth With Trusted and Accurate Data

Before you make any big decisions for your Shopify store, you need to know if you're making them based on the best possible data. Having 100% confidence in your store's analytics leads to you making the right decisions to improve your store design, offerings, and promotion methods. It's also the backbone of a growth plan that will help you reach your store's revenue targets faster. In the 200th episode of the eCommerce Fastlane podcast, our CMO Ari Messer sat down with eCommerce Fastlane's Steve Hutt to talk about why there's a discrepancy between Google Analytics and other analytics sources, how that bad data can lead you down a wrong decision-making path, and what to do so you set your store up for growth instead. The episode also touches on: How to finally have 100% confidence in your data accuracyFirst-party, zero-party data, and why they're important to your storeHow to audit and fix Google Analytics to ensure accurate trackingHow to get accurate marketing attribution (including cross-domain and multi-currency)How to get accurate Facebook campaign tagging and campaign cost imported to Google Analytics Get a free analytics audit just for listening eCommerce Fastlane listeners can get a hands-on look at how to use Google Analytics, Segment, or any connected reporting tool to get more accurate data on their Shopify store. Get benchmarks for your store that help you analyze your place in the market, identify areas of improvement, and then plan a roadmap for building a better data stack that will supercharge your growth.

by Greg
2021-10-26

Podcast: How to fix your Shopify analytics with Littledata

How do you know if you're seeing the whole picture when it comes to your ecommerce analytics? Our CEO Edward Upton joined Keith Matthews, founder of Milk Bottle Labs, on their Shopify podcast to share how stores can conquer their data dilemmas and achieve exponential growth using accurate metrics. Listen to the full episode: Episode #48: Fix your analytics with Littledata As Shopify experts, Milk Bottle understands the critical role that analytics play in building a successful Shopify store. They're Ireland's only fully dedicated Shopify agency, but like many of our Shopify agency partners at Littledata, they help clients from around the world find the tools and information needed to craft the best Shopify store possible. During their chat, Edward and Keith discuss: How Littledata's years of experience as a fully remote company have helped us thriveWhat Littledata' Google Analytics connection brings to your store that Shopify's analytics dashboard doesn'tWhat customer activity is important to track leading up to an orderThe importance of knowing your customers' lifetime valueHow General Data Protection Regulation (GDPR) and other privacy policies have impacted ecommerce stores What does Littledata show that Shopify's analytics dashboard doesn't? Early in the episode, Edward and Keith discuss why a store should add Littledata in the first place. The answer? It gives you critical information about the customer journey that Shopify's analytics dashboard doesn't. As Edward explains, Shopify's dashboard "does give you all the basics, like which products are sold, how many, how much you earned. But the problem is that it doesn't really give you enough detail on the actual customer journey to do serious conversion rate optimization or any sort of marketing mix analysis. So you just don't get deep enough about what series of events led up to an order and what were the different customer touchpoints. Yeah, you can see the last click that pulled (a customer) to an order. But, if someone buys a thousand-dollar couch, they don't just click on a Google ad and pay. It's a very considered decision, typically 15 or so touchpoints on average before someone would make a purchase. So knowing the last thing that pulled the customer there is almost useless. What you need to do is look at the whole journey in the marketing mix, all the different kinds of prospecting, retargeting, and engagement campaigns that got them to the eventual sale. And this is true for subscription e-commerce businesses, as well. It's very unlikely to be a sort of impulse purchase." How do cookie-blocking policies like GDPR affect Shopify store owners? New privacy policies like the EU's GDPR and California's Consumer Protection Act (CCPA) have restricted the ability for store owners to use cookies that track important customer activity. While the industry has been hurrying to adjust, Edward says that Littledata's server-side tracking is a strong solution for compliance. "Apple's basic belief — and I think Google's a bit on the fence, but may go down that path for Chrome as well — is that basically by default, users shouldn't be tracked. That as much of the sort of analytics-type tracking should be blocked as possible, which from the store owner's point of view is a disaster. Because, yeah, they don't want to track personal information about the user necessarily, but they do want to know in aggregate, 'how is my store performing?' and what [advertising] spend leads to sales. I think this is driving more and more stores into our arms because Littledata offers something quite different, which is server-side tracking, which doesn't rely on any of these. It bypasses these browser limitations." The Shopify podcast that helps you supercharge your store's analytics tracking Edward and Keith's conversation is filled with actionable insights that Shopify store owners can implement straight into their marketing efforts. Listen to the full episode to see how you can apply their advice to your store, or reach out to set up a demo with Littledata and learn how our powerful data connecters can springboard your ecommerce sales. After all, what good is a data-driven decision without accurate — or complete — ecommerce data?

by Greg
2021-06-24

Littledata Shopify app featured on Shopify Dropify podcast

We're at it again with another podcast episode! Following last year's appearences on Honest Ecommerce and Ecommerce Fastlane, we joined our friends at The Cut this time around. A few months ago, our team traveled to LA for #ChargeX, a conference for Shopify subscription businesses and agencies, hosted by our partners at ReCharge. [note]Check out our CEO's ReCharge talk on calculating LTV with accuracy[/note] Before heading to California, I joined The Shopify Dropify podcast, hosted by The Cut, a group of Shopify Experts and a creative agency based in Perth, Australia. Check out the 30 min podcast below. If you have questions about how how we can help your store get accurate data, be sure to get in touch with support or our team of Google Analytics experts. Main points How our Shopify app helps merchants measure the core metrics for your business, such as average order value (AOV), customer lifetime value (LTV), etc. The most common mistakes we see Shopify stores make Why it's vital to have complete, accurate tracking at each step of the buying funnel Differentiating first-time purchases from recurring purchases via our revamped ReCharge connection for subscription Shopify businesses How merchants using our Shopify ReCharge connection have been able to predict their subscription sales performance Where many Littledata customers find themselves in the path to scale The questions we get most often Why doesn't my Shopify data match what's in Google Analytics (or what's in my bank account)? How can I get advanced analytics support? The unique challenges we think ecommerce businesses face the most How ecommerce is (ironically) driving the re-opening of physical storefronts Data trends for Shopify stores (e.g. POS systems, pop-ups, new data touch points, etc.) The one thing we suggest merchants do right now to improve your store [tip]Try our Google Analytics app for Shopify free for 30 days[/tip]

by Ari
2020-02-20

Littledata featured on the Honest Ecommerce podcast for Shopify stores

I recently stopped by the Honest Ecommerce podcast to give listeners the lowdown on ecommerce analytics. Check it out to learn how to fix tracking for Shopify stores! Get the free podcast episode here: Ep. 21 - How To Track Shopify Sales & Marketing (In A Way That Is Accurate & Useful) Honest Ecommerce is one of the fastest growing podcasts for Shopify and Shopify Plus store owners, from the good folks at Electric Eye agency in Columbus, Ohio. While the episode is focused on tips for Shopify stores, we chat about ecommerce tracking for every type of store, whatever platform and business model you're using, and how to do more with less, rather than getting bogged down in too much -- or inaccurate -- data. In the episode we cover: Why we started Littledata and the journey so far What is wrong with your data? (Does your Shopify data match what you see in Google Analytics?) What KPIs should you be looking at in Google Analytics? Using data to drive your business Analytics audits & ecommerce benchmarking How our integrations work, including Facebook Ads, ReCharge and Refersion Littledata's new Segment app for Shopify stores How to connect Facebook Ads data with Google Analytics automatically Which types of ecommerce sites get the most out of Littledata? And much more! :) Check it out and let us know what you'd like to hear about in our next podcast appearance. Haven't tried Littledata yet? Explore our connections or sign up for a free trial today. Transcript [00:00:01.750] - AriYou don't want to start redesigning the site or changing your product line based on a really limited sample because it could be just random. So the more data you can get, the more you can make sophisticated decisions. [00:00:16.300] - AnnetteWelcome to Honest Ecommerce, where we are dedicated to cutting through the b.s. and finding actionable advice for online store owners. [00:00:24.000] - ChaseI'm your host, Chase Clymer [00:00:26.050] - Annetteand I'm your host, Annette Grant [00:00:28.660] - Bothand we believe running an online business does not have to be complicated or a guessing game. [00:00:33.160] - AnnetteIf you are struggling into scaling your sales electric I is here to help to apply to work with us. Today's episode of Honest Eommerce. We welcome the co-founder of Littledata, Ari Messer. [00:00:53.930] - ChaseHe's going to explain to us that our data is broken and how to fix it. [00:01:04.310] - ChaseHey everybody welcome back to yet another episode of Honest Ecommerce. I do want to take one second to say thank you to everyone that's actually listening to it. I've gotten so many e-mails from people or just correspondents where people are like "we actually listened to your podcast. Like I learned something from your podcast." So now I have proof that I'm not just talking into the cloud. [00:01:23.240] - AnnetteWell Chase I hate to break it to you. That's me. I've made a lot of aliases and I'm emailing you to make you feel good about yourself. [00:01:29.360] - ChaseCool. Well then that's a bummer (laughs). Anyways welcome to Honest Ecommerce. [00:01:34.730] - ChaseI'm Chase Clymer, this is my co-host Annette Grant. And today we welcome to the show Ari from Littledata. He is going to kick our butts into gear with Google Analytics. Welcome to the show Ari, and let us know how you know so much about analytics. [00:01:49.130] - AriIt's good to be here. And I actually have I haven't created any aliases but I have the show that I've heard so far. I think it's great to have something here that's, you know, merchants really find useful and find that other agencies and partners too. [00:02:02.910] - ChaseSo yeah I just don't like to blow smoke up people's butts I like it to be honest and real. It takes hard work. [00:02:09.320] - AriYes. Yeah I think there's a lot more space for that now. If you can speak intelligently to people, they'll pay attention. [00:02:17.360] - AriThe more you learn about analytics, the more there is to know (laughs). Basically I joined Littledata as a co-founder a few years ago, and we've been on Shopify for about two years now. We're adding a lot of connections, the main ones being to Google Analytics. So what I knew before joining was really about how analytics could be used to help people grow a SaaS app, because they really were in the startup space a lot and now have learned more and more about analytics for ecommerce. So that's what we're here to talk about today. [00:02:53.150] - ChaseAwesome. So what was that transition like? How did you go from helping SaaS companies to building Littledata. [00:03:00.230] - AriYeah, it was really a natural transition. As we all know, ecommerce is huge. It's growing in all directions, it's continuing to grow and not just in the US, but all around the world. I'd had some cool gigs helping SaaS companies build out integrations. I used to work mostly on the product marketing side. Now, being this close to the company, I sort of do all kinds of things. It was really a lot of those integrations were either directly ecommerce-related or something that was sort of peripherally commerce-related, like helping build out an integration to do retargeting for card abandonment and stuff like that. [00:03:41.390] - AriAnd then with Littledata I met Edward Upton, the original founder in London, and kind of came on and as a Google Analytics consultant at first and just thought, "oh wow, this is a really cool idea — you're actually helping people fix their data, not just report on it." [00:03:57.590] - ChaseSo what is one of those common mistakes that you guys were seeing out there with the data? What's broken with my data? [00:04:08.370] - AriWe do have an audit tool that people can plug in and sort of get a sense for what might be tracked correctly and what's not. So there are all kinds of things that can go wrong. I think for Shopify stores in particular, there's often a mismatch between how sales are being calculated. So that includes different parts of the checkout funnel, when types of products or product groups people are adding to cart that are not purchased, and all the way through actual sales and refunds. [00:04:42.870] - ChaseI can agree with that. I noticed there's always a mismatch between the number in Google Analytics and the number in Shopify. [00:04:49.790] - AriAbsolutely. And with our app, we basically fix that issue. You know sometimes, you have to do a few more connections and activate some of our plugins (like if you're using ReCharge to do subscription sales or whatever it might be). But basically, what the app does, (not to get too geeky) is use server-side tracking so that every single user action and every sale is tracked in Google Analytics. So what you see in Shopify will match what you see in GA. [00:05:22.170] - AnnetteSo you can get yours to match Google Analytics? [00:05:26.610] - AriYeah, I would say 99.9%. [00:05:30.780] - AnnetteWow. So if people if things aren't tracking properly, is it because the developer didn't set up Google Analytics correctly? Let's kind of peel it back for for our listeners. If they're looking at their Google Analytics, what are some red flags where they would be in need of "pick your theme and get it in the app." Google Analytics sometimes gets very confusing, so walk me through what are the top things to look at and what needs to be fixed? [00:06:13.260] - AriThe main thing is just like Chase was mentioning that just raw sales numbers like when you look at the number in your bank account maybe doesn't match what's Shopify shows. And that doesn't match what's in Google Analytics. So that's definitely a red flag because if you're looking at any sort of marketing campaign — I know we're all getting more and more sophisticated about using audiences and all this stuff like fancy stuff for retargeting and trying to sort of sell people stuff that they're more likely to want to buy — often, you go in there and look and say "well this campaign seems to have worked really well, and yet, the overall sales number is not matching what should be the number of conversions that we got. So it's any kind of mismatch like that, when you're like "this just doesn't seem right." And then of course as you grow, being off by a couple percent can means more and more amount of money. So any kind of mismatch is kind of the thing to look for. [00:07:15.670] - ChaseYeah I mean it's just a snowball effect. Like "oh it's just a few dollars" but that can add up. [00:07:20.760] - AriAnd I wouldn't blame the developers for a lot of it. Some of it's just that Shopify's native tracking and their native Google Analytics integrations are fine, but they're just not that sophisticated. And as we all know, part of that's because they have this really awesome app ecosystem. So you kind of have to find the right tools to make sure it works so that nothing is missing. I mean, I've been guilty of it too, not tagging campaigns consistently, like when you're making your Facebook campaigns and then you start to add more, like the snowball effect. Like how do you really organize them or make sure everything's tracked right? [00:08:03.980] - ChaseThere's just so much in there. So I just want to bring it down to simplify it a bit for our listeners. So, you know, I've got Joe's shoe shop. We're selling sneakers and we're real business. This isn't like a side hustle, this is my full time job. What are the KPIs I should be looking at in Google Analytics? Let's just try to educate people about Google Analytics a bit. [00:08:28.600] - AriSo one thing you should be looking at is how detailed...like if you start to wonder "is this product group performing well?" so stuff that's sort of outside normal questions about overall how's the business doing. So stuff like payment cart abandonment, products being added to the cart, particular pages getting more views than other pages. What are some of the basic thing is that make sense? Like it's the sort of details if you think about merchandising or you're thinking about the next season or what you're going to do for a promotion if you want to go in and look in GA to try to figure out a data-driven view of of what to sell or what to promote or things that might get more subscriptions. [00:09:26.500] - AriLet's say the shoe business is on subscription, running shoes where you've got a new one every month or every quarter or something. You'd want to go into GA and be able to see the type of product that you should promote. [00:10:55.390] - ChaseI think a common oversight with analytics is "it's just data." It's just a bunch of numbers and you have to extrapolate from those numbers and make inferences. You use that data to drive your business and if there isn't like a on-size-fits-all approach to it, it's definitely business-specific. [00:11:20.650] - AriYeah for sure. And so for us, you know with Littledata, what the app does is first, fix the tracking, so then for your particular business, you can go in and figure out the key metrics to to pay attention to. With ReCharge, I'm sure you have a lot of clients doing subscription business. And we're definitely seeing a lot of people that are either experimenting with subscriptions or that's like all of what they do, you know for like athletic supplements or workout clothes or whatever it is. [00:11:52.240] - AriI'm just bringing it up but I think it's a really good sort of case study in how a basic fix in analytics can really help. And you might want to just see if your advertising campaigns are leading to more first time purchases or recurring purchases, like people signing up to get stuff every month. And unless you've set up tracking correctly for the checkout flow, you'll go into Google Analytics...you could be running your company for years and go in (to GA) and suddenly realize there's no way to see that that split. [00:12:29.870] - ChaseYeah that's definitely important information. [00:12:32.720] - AnnetteThis might be a left field question, but can the app at all help with search engine optimization like work the organic there if things are behind the scenes are running smoother? Like could it help you notice things that would help you rise to the top a little bit more? [00:12:51.440] - AriIt's definitely not the main focus, but we do have some fixes (both sort of audit checks) and actually website benchmarks against other sites which you can also see in the app, against Shopify stores and things. For technical performance stuff like page load speed, it actually does have a big effect on SEO. [00:13:12.810] - AnnetteOh cool. So just to make sure I understand this, inside the app, you will have competition in there and I could see like their page speed load compared to mine? [00:13:22.070] - AriExactly. [00:13:22.170] - AnnetteOh that's awesome. OK. Now that's that's a huge value. [00:13:26.460] - AriYeah. We have those benchmarks broken down by sector, so you could look and say (obviously you can't see the actual stores it's all anonymized, I should say that upfront) but you could go in and say against other people selling shoes with an average order value around one hundred dollars per purchase, "is this a good page load speed, is this a good conversion rate?" stuff like that. [00:13:53.300] - AnnetteThat's really valuable. [00:13:53.410] - ChaseIt is. So there's data everywhere. Is it only Google Analytics you guys are taking a look at? [00:14:00.220] - AriSo the main app does connect with Google Analytics. Our main Shopify app is called Google Analytics by Littledata. By the time this podcast comes out, hopefully we will have launched an app for Segment. So Segment is sort of a connector between all kinds of different apps and platforms. And what this app will do is pull Shopify data, and again making sure everything's tracked correctly (checkout steps, sales, etc.) and pull that into Segment, so then you can connect it from Segment to any destination, which includes Google Analytics. [00:14:46.640] - ChaseThat's wonderful. Yeah I'm over here on the website and I see there's so many connections you guys have set up. [00:14:51.160] - AriCool, yeah. We're building out more, so to the listeners, if there are things you'd like to see, or if you've found a particular analytics problem, let us know and maybe we can fix it or help you find a way to automate or automatically check if it's working or not. [00:15:11.540] - AnnetteDo you want to explain those connections. Like I'm actually looking at your site right now too. So if I were to call in to see if I could get the app, what are some of those things that you would talk, about like the Facebook Ads connection that you have? [00:15:22.710] - AriSure yeah. So basically, for all the connections other than Segment, first you connect to Google Analytics. We're using that as sort of the ultimate source of truth. We always recommend to clients that it's good to gather lots of data and you want to be able to get detailed, but you really want to focus on just a couple of core metrics that are most important (like we were saying earlier) to your business. [00:15:59.700] - AriSo for some people, that will be how their Facebook Ad cost contributes to a particular detail about sales for one kind of product or a new product type or sales type or whatever it is. So what the Facebook Ads connection does is actually pull your ad costs and campaign details into GA so that then you don't have to rely on what Facebook is telling you in terms of how well the ad has performed and how many conversions you got. Instead, you can look and say "oh this campaign actually led to people adding a bunch of this type of product to the cart" or "it ended up leading to X amount of subscription revenue" [00:16:41.740] - ChaseSo you can drill down to the product level to see what had been added to the card from that campaign. [00:16:48.590] - AriExactly. Google makes that pretty easy to do with their own products, but they make it fairly complicated for people using other platforms. And so what a connection like that does is pull in the Facebook data and then suddenly plug that in along with everything else. [00:17:04.710] - ChaseCan I use this app to also see that information from Google AdWords and Google Shopping? [00:17:09.600] - AriYou can. The AdWords connection works a little different whereas it's pulling...I mean the effect is similar, but it actually lets you pull your Google Analytics data into AdWords so you can see sales again...like product sales next to campaign performance. [00:18:20.720] - ChaseWell I'm one hundred percent going to do a demo of this app. This is awesome. [00:18:25.160] - AnnetteYeah I have a question...Chase, you might be able to answer this too. So for instance, are my Facebook Ads currently connected to Google Analytics automatically, or do you have to have an app like Littledata to do that for you? [00:18:41.420] - AriI'd have to take a look at yours in particular, but in general, unless you've gone through and set it up, no they won't be. You might have Facebook as a source, but that won't give you much detail. [00:18:54.640] - AnnetteRight because, specifically going back to what you guys just talked about, I have an ad running right now for a piece of equipment that's a higher dollar and I'm making sales not the ad, but I'm not selling that particular product and I want to drill down and see exactly what I'm selling off of the ad, but I can't do that in Facebook Ads but this would enable me to do that, correct? [00:19:18.940] - AriExactly. That's the perfect test. Yeah. [00:19:21.080] - ChaseAnd you can take it one step further and see if those people are viewing that expensive product for a long time or create a segment to retarget those people and educate those people. Set up some drip campaigns if you have their email? [00:19:37.360] - AriExactly super smart. It's kind of like maybe they're not buying it but they actually were really interested in it. They're like "oh I'll try this first" [00:19:46.890] - ChaseAnd then it's your job to market them and educate them. Here's the thing, I think with just any advertising campaigns, people go for the kill, like instantly it's "buy this buy this buy this." You need to explain what the product is first and educate them about the product, especially if it's an expensive product. No one's just going to drop one hundred dollars plus on something that they didn't know existed before your ad. [00:20:12.500] - AnnetteThey won't drop 500 not knowing what it is? (laughs) [00:20:15.150] - AnnetteI'm going to run this ad, new product 30 days and do it. But what's happening (exactly my issue, so sign me up for the Littledata app today) because I don't know what they're buying. They're not buying the high dollar, they're buying other products and I want to see how that ad is tricking down to that. That's something before we even started this conversation — I didn't know that that connection would do that. [00:20:42.740] - ChaseWe have clients ask all the time to drill down like, what are people doing from the ad if they're not...It's like yeah you made money off the ad your turned out fantastic but they're like cool, like what were they buying? There's no easy way to see that in Facebook. [00:20:56.000] - AriTotally. And even when we started Littledata, we didn't realize that at first. And as we started working with more companies, we were doing custom setups with Google Tag Manager to try to figure this out, and then we were like "wait a sec. If we could just build something that would pull this into Google Analytics, voila." [00:21:16.320] - AnnetteThat is so valuable. My brain is kind of rocked. That's awesome. [00:21:23.960] - ChaseYeah you just ruined Annette's weekend. Now she's going play with this. [00:21:31.610] - ChaseIt takes time to get data that you can make a decision from. You don't need to be looking your data everyday. Unless you're getting so many page views and sessions a day, which is top tier million dollar companies, you don't have enough data to make a decision from 24 hours ago. Even with ads, if you're not spending thousands of dollars a day you know your ads run for like a week before you see what the hell is going on. [00:22:03.040] - AnnetteActually Chase, you taught me that. Like this specific ad that I'm running right now...t's what, the twenty eighth of the month? We started running it at the beginning and I said "hey I'm not even going to look at this. Let's just let it roll, like let's not even look at." I looked at it yesterday and I was like "wait, what's happening here?" I would know if I sold that high dollar product. We didn't. And I'm like I'm just going to let this roll for a while just not even pay attention to it and focus on everything else. And when I looked at it yesterday...we're selling stuff, we're not selling that product, the ad is working, but how? [00:22:32.730] - ChaseYeah the attribution on Facebook is unique in and of itself...and honestly you can get some sketchy agencies that make that thing really long. And they get that attribution up and they're like "Yeah, we made you all this money" but you're like where is it? Where's that money? [00:22:52.300] - AriYeah. [00:22:52.370] - AnnetteBeing a store owner, I have wonderful developers that I work with but sometimes I try to do some of this stuff myself. So when I now, after my mind's been blown and I get the app, is this something that you need to have a developer connect for you, or is it easy enough for a DIY store owner to do themselves? [00:23:17.790] - AriYeah we've definitely tried to make it easy enough. And the good thing is for Shopify (and we do have clients on other platforms like Magento, BigCommerce) it's fully automated. So unless you have a really customized theme (in which case we do have separate setup steps where our support team can help you) it all should just happen automatically [00:23:39.020] - AnnetteAnd that is for Facebook Ads also? [00:23:41.340] - AriYeah. [00:23:42.560] - AnnetteOh wow. OK. [00:23:44.030] - AriIt'll give you a guide in the app. You'll have to make sure that the campaigns have been named in a certain way. There's some things we can't do automatically. But for those few things that we can't do it, it gives very clear steps. [00:24:00.760] - ChaseSo what size stores does this make sense for? [00:24:07.720] - AriI always say anyone who wants to grow should start tracking things early, because otherwise you'll get to a point where you can't go back and get a start date if the tracking wasn't set. Basically once you start to introduce traffic, our basic plan runs up to about five hundred orders per month. We have the pricing tiered based on sessions, orders or sales, but the number of orders is a pretty good indicator. So once you're starting to get traffic and have some orders come through, it's a good time to go with it. And then for our enterprise plans, where we do help with custom setup and reporting and things as needed, those are generally larger — you know, bigger DTC brands doing maybe five to 50 million a year. [00:24:55.020] - AnnetteAwesome. Just for our listeners (this is something I always like when apps offer this), Littledata offers a twenty five percent off discount if you pay the annual fee upfront so you can save some serious dollars. [00:25:09.330] - AriOh yeah. Hey you're doing my job for me! That's a good point. [00:25:13.420] - AnnetteIt's always nice to be rewarded if you're going to pay for something upfront, as a consumer. [00:25:22.160] - AriYeah. And we do find like Chase was saying, it takes a while to start gathering the data for advertising campaigns, and also just for understanding user flows on your site because you really need a lot of information. You don't want to start redesigning the site or changing your product line based on a really limited sample, because it could be just random. So the more data you can get, the more you can make sophisticated decisions. [00:25:47.740] - ChaseAwesome. I think that is the gem of the podcast right there. And with that I think we're going to wrap this one up. [00:25:54.700] - ChaseIs there anything that you want to leave with our guests? I know everyone probably want to go check out the app. It's Littledata.io slash Shopify (90 percent of our listeners are probably on Shopify). [00:26:05.430] - AriYeah, nothing in particular...ifyou're using ReCharge, our Shopify ReCharge connection is really powerful will probably solve a lot of tracking issues that you thought couldn't be solved. So check that out. And that's about it. It's a great podcast. Good to be here. [00:26:23.970] - AnnetteNo, thank you! I do appreciate it. You actually answered the question I was going to ask Chase after the podcast (laughs). [00:26:30.500] - ChaseI hate when we have podcasts when it's like a sales letter, but for this app, it's just so fancy — it works. It solves problems and that's what people want. [00:26:41.840] - AnnetteActually it's solving problems I didn't even know there was a solution for. So that's exciting. Thank you Ari. We appreciate having you on today. [00:26:52.690] - AriOh and you just one more thing...If anyone has questions, even if they don't need the app, we do a lot on our blog around analytics issues. So feel free to write to us with topics you'd like covered and we'll sort of investigate. [00:27:09.790] - ChaseOh cool awesome I'll check that. I'll check the blog out too. Awesome. Well thanks a lot.

by Ari
2019-05-29

How to succeed with subscription ecommerce: podcast and virtual summit

We're excited to participate in eCommerce Master Plan's virtual summit for subscription ecommerce this week. Littledata CEO Edward Upton is one of the lecturers, and that's not all! Over 10 industry experts have contributed in-depth online sessions to the summit, with advice for a variety of sites. This popular online conference is the place to be, whether you're just launching subscription products or looking to optimize revenue and customer lifetime value for an established brand.  eCommerce Master Plan Virtual Summit The summit is a gathering place for thought leaders and growing brands. Sessions are live today, Tuesday 30th April, and unlocked for participants until 5pm on Thursday 2nd May. In one of the online sessions, Ed shares essential advice about Customer Lifetime Value (CLV) for subscription ecommerce. Get the inside scoop on how to calculate CLV and what it means for your business. The summit is a who's-who of next-gen ecommerce apps and consultants. Ed is joined by experts from ReCharge, Churn Buster and more. Topics include everything from launching and scaling a subscription box company, to specifics about Facebook Ads and loyalty programmes. Why attend the summit? Why should you attend this 3-day annual conference? Chloe and the team break it down into the most convincing reasons: HUGE OpportunityThe latest Royal Mail research predicts the Subscription Box market will be worth £1 billion in 2022. This Summit will give you the knowledge to grab your share of that market growth It's a different ball gameSubscription eCommerce is a very different type of business to a 'normal' eCommerce business. Different challenges, different opportunities. This Summit will explore those differences, and how to make the most of them to build and grow your subscription business. Keep OptimisingLearn multiple ways to optimise and improve the marketing of subscription products. We couldn't agree more. It's why we built, and why we regularly highlight content specifically for online retailers selling things by subscription - whether it's the heart of your business (like it is for our customers Athletic Greens and Dry Farm Wines) or simply a part of your wider product mix. Plus, it's a virtual summit so travel costs are nonexistent. So start brewing that coffee at home and hop online for non-stop learning. Sign up today! Free podcast with subscription ecommerce tips Want to learn more before signing up? Conference organizer (and ecommerce mastermind) Chloe Thomas has you covered. Check out Chloe's latest podcast (the 213th episode!) on top tips from the summit - including some from Littledata. If you're looking for even more free content, this podcast episode is a great compliment to Ed's appearance on the eCommerce Fastlane podcast, where he breaks down how to get a complete picture of your store's performance, from marketing channels through repeat buying behaviour. Thanks and see you at the summit!

by Ari
2019-04-30

Littledata Shopify App featured on Ecommerce Fastlane Podcast

Littledata's own Edward Upton is featured on a new episode of the Ecommerce Fastlane Shopify podcast! Check it out here:Episode 33: Get The Complete Picture Of Your Shopify Store's Performance With Deeper Marketing Insights .The eCommerce Fastlane podcast is the best in the business. It caters to ecommerce strategies, success stories, sales, traffic, and growth for Shopify Plus stores. In the new episode Ed discusses the Littledata Shopify reporting app and how you can make smarter business decisions for your Shopify store. As podcast host Steve Hutt puts it "It closes the loop on all of your data including your Shopify store orders, marketing channels, and lifetime customer value." In other words, your Google Analytics will never be the same. Littledata is a Shopify App Partner that has created an analytics platform that takes Google Analytics and literally puts it on steroids. It closes the loop on all of your data including your Shopify store orders, marketing channels, and lifetime customer value. Littledata offers a free connection with Google Analytics to make sure people get accurate reporting, more powerful marketing insights, and a more complete picture of ecommerce performance. Shopify's basic integration with Google Analytics doesn't capture all of the ecommerce journey events and attribution that stores want to have. That's where Littledata comes in, to make sure that you can get a better grasp of the customer journey. [subscribe] Our Shopify Plus connection automatically tracks the sales and marketing data you need to scale a Shopify Plus store. Here's a comparison chart between our tracking and the default tracking in Shopify. On top of fixing your data collection we've launched the first Shopify flow connector for Google Analytics. The connector enables Shopify Plus stores to automate tracking with custom events in Google Analytics. If you're a subscription business, we integrate with ReCharge to give you an accurate data stream. This means no more headaches when it comes to recurring orders and first-time orders. [note]Now, with a revamped ReCharge connection — ReCharge v2 — you can track subscription lifecycle events with ease![/note] Say goodbye to the days when transactions from Shopify don't match Google Analytics, and say hello to accuracy! Littledata is the smart solution and we offer a free Google Analytics connection, plus a 14-day free trial on all of our plans - it's the smart way to connect Shopify Plus with Google Analytics. Don't forget to leave a review after subscribing to the podcast on iTunes, Stitcher, Google Play or wherever else you like to listen!

by Ari
2019-02-19

Try the top-rated Google Analytics app for Shopify stores

Get a 30-day free trial of Littledata for Google Analytics or Segment