Optimizing Littledata's enterprise plans for Shopify Plus
Here at Littledata we've been lucky to have a chance to scale along with Shopify. Larger brands have been increasingly drawn to the platform's ease of use, and Shopify Plus merchants now include Leesa, Bulletproof Coffee, LeSportsac and Gymshark. The most successful Shopify Plus stores are using Google Analytics as the single source of truth, so we've built out connections to solve their Shopify analytics issues with tremendous attention to detail. But when it comes to extra support, there's a lot more involved. Since launching our first Shopify app in 2017, we've grown both our feature set and our enterprise plans to make it easy for Plus stores to make data-driven decisions around online sales and marketing, from major marketing channels like Facebook Ads to product mixes, custom checkout flows and multi-currency payment options. The path hasn't been short or straight. Here's how it all started, and where we are now. Shopify's growth Shopify is growing fast with no signs of slowing down (the stock price might level off, but growth remains strong). This year, significantly, Shopify's market cap surpassed eBay's and, as we noted at Shopify Unite, the annual developer conference in Toronto, the company will be pumping over a billion dollars into developing their own fulfillment network to help SMBs take aim at Amazon. It's not that Shopify is the only solution out there. There actually are viable competitors for DTC brands in certain niches -- BigCommerce, Spree Commerce, and Magento come to mind -- but I'll save those thoughts for a longer article on the state ecommerce platforms globally, including 'headless' APIs and open source solutions. As Shopify Plus has become the most recognized solution, larger brands are realizing that plug-and-play doesn't mean too-many-limitations, or at least that those limitations are changing. Larger brands -- especially when managed by ecommerce veterans who've had to maintain, not just build, an ecommerce solution by hand in the past -- are seeing the inherent limitations to the slickest UI and building blocks on the market, as a blessing not a curse. Shopify Plus now clearly excels at: Usability. Shopify Plus makes it easy for merchants to create slick, responsive sites. It's been that way from the beginning, but as the capabilities have expanded, that usability has become a key value prop for larger brands. Multi-currency sales tools. It's now easy to sell in multiple currencies with multiple 'stores' or Shopify Plus instances. Selling in US dollars but want to launch a new brand experience in France or Japan? Shopify Plus makes this relatively painless with Shopify Pay. Everything Instagram. While larger brands rely on a variety of social networks for sales and marketing, Instagram has quickly risen to the top. Shopify has made it easy to integrate Instagram into your shopping experience and make any Instagram post or story a shopping experience. Customizable without being easily breakable. Thanks to Shopify Scripts, available only to Plus stores, and (an increasing number of) ecommerce APIs, Shopify Plus is now an excellent option for customization that doesn't require a team of developers to build or maintain. A vibrant app ecosystem. The Shopify app store is an industry-leading approach to solutions built in response to real merchant needs. This allows for a thriving community around what Paul Rogers calls the 'app' approach, where the core of the platform is "managed" by Shopify and set in stone, so you can build flexible customer experiences on top of it. Automation. With Shopify Flow connectors, it's easy to build automations (when this happens, trigger this other thing). Name recognition. Let's face it. Name recognition is something that's often overlooked in industry analysis about the growth and churn for ecommerce platforms, but it's no small feat. Top agencies are finding that even if they try to recommend a different platform to a merchant, it can be an uphill battle. But there's also a consistent problem: questionable analytics. Shopify Plus stores often find out even after a much faster launch process than they might have found with a different platform, and a seamless design experience, their Shopify data doesn't match Google Analytics. That's where Littledata comes in. How we've adapted Are Plus stores really that different from 'regular' Shopify stores? Well, yes and no. The needs for ecommerce growth hacking -- using analytics to make data-driven decisions to scale an ecommerce site consistently -- are remarkably similar for both Shopify and Shopify Plus stores, and the core tracking issues are the same for any store with a Shopify checkout , whether you're doing 100 orders per month or 10,000+. The difference often comes from more subtle issues with Google Tag Manager implementation, or custom setup and reporting, like the need for a comparative attribution model or lifetime value reporting segmented in a way specific to your landing pages, product groups or checkout flow. To fit the needs of Shopify Plus stores we have honed our main analytics connectors and tested and improved them for ease-of-use and scalability. Here are some of the enhancements specific to Plus stores: Server-side tracking for Shopify. Complete sales tracking, including checkout steps and refunds, is the core of our business and we've continued to improve this for Plus stores, whether you're sending the ecommerce data directly to Google Analytics, or to Segment first. We're here to help you track every checkout step and marketing channel, no matter how custom your setup. Smart connections. The success of our app with Plus merchants has led to a wide range of improvements to additional connections, such as plug-and-play tracking for custom checkouts with our ReCharge and CartHook connections, and ensuring that the Facebook-Ads-to-Google-Analytics connection works for Instagram Ads too! Lifetime value (CLV/LTV) reporting. Customer lifetime value reporting is essential, but it's hard to do manually. So we now automatically include custom dimensions for calculating lifetime value in Google Analytics. Data ownership. After testing a reporting dashboard in the app, we found that Plus stores wanted more direct data ownership. So now you own the data completely, in Segment or Google Analytics. On an enterprise plan, we can help create custom reporting specific to your business in tools like Data Studio and Tableau, or even directly in Google Analytics. Segment.com integration. Segment is increasingly used by Plus stores. So over this past year, we worked with Segment to launch their only officially recommended Shopify connector. You can now use Shopify as a Segment source and get consistent, reliable data. Google Tag Manager. Our script now uses gtag and is easy to customize for any GTM setup. On enterprise plans, Littledata customers are able to get help with planning, testing, implementing a custom Tag Manager setup, plus optimizing site design and online marketing using that data. Multi-currency tracking. We offer multi-currency tracking for all of the payment gateways we support. If you're using Google Analytics, you can also use Littledata to segment all of your orders (and customer behavior before purchase) by payment gateway. Subscription ecommerce. The subscription ecommerce market continues to grow rapidly, now totalling more than $12 billion in the US alone. We've honed our ReCharge and Bold integrations to offer Shopify Plus stores advanced tracking for subscription sales, automatically. Expert support. We now offer enterprise plans to fit any DTC brand budget, so you don't have to be lost in the dark about analytics. One thing I really love about Littledata is how we've managed to keep the core tracking tools extremely affordable, while also offering a wider range of enterprise plans at approximately 1/10 the cost of hiring outside consultants or someone in-house. How do we do it? With the power of our own tech, plus a top-rated team in terms of both customer happiness and analytics expertise. The focus has always been on our customers -- what they really need to drive their growth, and how we can help them become data-centric and data-driven. Enterprise plans What's included in enterprise plans today for merchants that want additional support? Here's how they break down. Littledata Enterprise We've always offered some form of support on enterprise plans, but early on we struggled as an organization to figure out how best to use that support time with our merchants. Now we have it down to both an art and a science. Especially popular with Shopify Plus stores that have started to get some brand recognition, such as Rachel Zoe's Box of Style subscription box, Craft Gin Club in the UK, and Dave Asprey's coffee lifestyle brand Bulletproof, Littledata's enterprise plans give you data when you need it and support when you want it. Basic enterprise plans can be paid monthly or annually. They include: Dedicated account manager Shopify Plus support Unlimited connections Unlimited data thresholds Unlimited country stores Every account manager at Littledata is an analytics expert. They can help to ensure accurate setup of your Segment or Google Analytics tracking, and recommend proven implementation and optimization strategies for Shopify Plus. After all, once you know that you can trust your data, focusing on the right metrics can make a world of difference. Enterprise Plus We've also started to offer a specific set of additional services for Shopify Plus stores in customizable Enterprise Plus plans. Every Enterprise Plus plan is unique to your enterprise ecommerce needs, whether you're looking for advanced multi-currency tracking, Tag Manager support for custom ad campaigns or checkout flows, or custom LTV reporting for subscription ecommerce. Enterprise Plus plans include everything in basic Enterprise plans, such as support from an analytics expert, plus some combination of the following: Custom setup Manual data audits Segment support Google Tag Manager support Analytics 360 Suite support Optimization support And a whole lot more. See what's included in our enterprise analytics plans. In short, we're here to make sure that you can trust your data -- and use that data for actionable results. We've come a long way already, but this is just the beginning. The sky's the limit! If you'd like to apply for a Littledata Enterprise plan, the first step is to book a demo online.
Advanced Google Analytics connection for CartHook
We're excited to announce a completely updated connection for Shopify and Shopify Plus merchants using CartHook. The smart connection makes it easy to track your unique CartHook funnel in Google Analytics. CartHook is a powerful one-page checkout and upsells app for Shopify stores, and Littledata's mission is to fix your tracking, automatically. The updated CartHook connection - available for the first time directly from your CartHook admin - heeds that mission in helping merchants track every sale, refund and ecommerce checkout step: Track your unique checkout journey, including CartHook Checkout, landing pages and one-click upsells Get complete marketing attribution thanks to Littledata's smart script Segment sales by payment gateway Own the data in Google Analytics, and connect to your favorite reporting tools It's an advanced Google Analytics integration for Shopify and CartHook, easy to set up in less than 10 minutes. What's new CartHook was one of our first integrations at Littledata - before we even had 'connections' in the app! But it had to be done manually, and some merchants needed a custom setup. Now any Shopify store using CartHook can activate our automated Shopify and CartHook connections. And what's even better? We're honored to be one of the first CartHook apps available directly from their admin. You can enable the connections from the CartHook dashboard or from the Littledata dashboard. Either way, the app will guide you through the setup steps to get the data flowing. Seriously, it's that easy! How it works Littledata's advanced Google Analytics connection for CartHook merchants automatically tracks every sale, refund and checkout step, so you can focus on growing your business. The integration makes it easy to get accurate data on all CartHook purchases, including upsells, with clear attribution from all traffic sources in Google Analytics. In short, whatever you're doing with CartHook Checkout, we can help you track it. The connection takes advantage of Littledata's smart script for Shopify stores, making it easy to get extra benefits like multi-currency tracking and gtag/Google Tag Manager support, plus free reporting on your sales and marketing data. [note]The CartHook connection works in tandem with our Shopify connection, so you need to activate that one first.[/note] Support from an analytics expert Have questions about using CartHook with Google Analytics? Check out our new help center for a range of articles about scaling fast with accurate data, from technical documentation about how the Littledata app works with CartHook and Google Analytics, to Google Tag Manager setup and event mapping guides. And if you're looking for analytics support, we've got your back. Littledata Enterprise is a popular choice among Shopify Plus merchants who want custom setup and reporting, or maybe just a Google Analytics-certified account manager to help them scale.
See you at Shopify Meetup Hoboken!
We're excited to be sponsoring the next Shopify Meetup Hoboken, hosted by our friends at Refersion! The New Jersey ecommerce meetup is a great way for Shopify and Shopify Plus merchants to share ideas, hear insight from leading ecommerce managers, and learn from each other. Will we see you there? About the event The Shopify meetup in Hoboken is a great way to connect with top merchants and learn from each other about how to scale an ecommerce business. This month's question: How Do You Acquire Customers? Learn firsthand from other Shopify merchants as they share their challenges and creative solutions to finding new customers online. Speakers Terrence Kelleman, Inventor & Founder, DYNOMIGHTY Zel Crampton, CEO & Founder, Diggs Carl & Ewelina Augustin, Founders, The Vegan Warehouse [note]Did you know? Littledata's Shopify app fixes tracking automatically, with smart connections for Google Analytics, ReCharge, Refersion and more.[/note] Sponsors This month's event sponsors are Littledata, EasyShip and P3 Media. (Using EasyShip for international ecommerce shipments? Check out our multi-currency tracking for Shopify stores.) Tickets Get tickets HERE
Top 10 ecommerce sites using Refersion
By now I'm sure you've heard of Refersion. They're on a mission to make advanced affiliate marketing accessible to every online store. Littledata's Refersion integration quickly became one of our most popular connections since first launching it in the early days of our first Shopify app. Why? Because... It works automatically The need for accurate data grows exponentially as your affiliate campaigns take off! If you're thinking of using Refersion or getting started with Littledata (or both), I'll offer a brief overview plus 10 great examples of ecommerce sites using Refersion to outperform the competition. What is Refersion? Refersion is smart affiliate marketing. They make it easy to manage, track and grow your affiliate network and promotions. Refersion offers: A personalised affiliate portal Unlimited commission structures Easy ecommerce platform integrations Automatic approvals for affiliates & orders And much more... ...which is all really awesome. But how do you know if those affiliate campaigns are leading to the right kinds of sales? What's the lifetime value from each campaign or affiliate? [subscribe heading="Integrate Shopify, Refersion and Google Analytics"] The answer is simple: the most successful sites using Refersion also use Littledata to power their analytics. Littledata's Refersion connection makes it easy to track affiliate marketing ROI in Google Analytics, so you can do whatever you want with the data. Benefits of the advanced Refersion-Google Analytics integration include: Accurate tracking for affiliate marketing channels and campaigns Detailed analytics about sales, refunds, user behaviour and product performance Smart audit to check for accurate tracking Benchmarks against other ecommerce sites Without further ado, let's get into some great examples of top ecommerce sites using Refersion. [note]Did you know that Littledata and Refersion both now integrate with Segment?[/note] 10 merchants using Refersion for ecommerce growth 1. Bokksu Bokksu is a popular Japanese snack subscription that handpicks snacks Japanese people eat regularly and curate them into themed monthly box deliveries. Bokksu is also the only Japanese subscription box that includes a Tea Pairing designed to complement each month's snack selections. 2. Primally Pure Primally Pure is a skincare company offering 100% natural and toxin-free products that support "radiant skin, a healthy body + a happy self." The company sells a variety of body oils, natural deodorants, facial sprays and more. They also have a flourishing influencer community which they use to promote product incentives, referral programs, loyalty programs and more. 3. Athletic Greens Athletic Greens spent 10 years of research to develop a tasty supplement drink with better nutritional density than anything else on the market. With 75 vitamins, minerals and carefully sourced ingredients, the company is a leader in the fast-growing nutritional supplement industry. But here's what really sets them apart. As a subscription-based company, they only sell their product online to monthly subscribers, which they call ‘long term nutritional insurance plans’. They also run their online storefront on Shopify and use ReCharge for managing subscriptions, which helps them maintain a smooth operations flow and make decisions based on consistent, accurate data. Learn more about how Athletic Greens continues to grow. 4. CultureFly For fans of pop culture both casual and extreme, CultureFly creates subscription boxes, collectibles, and apparel. They also sell apparel for both men and women, valuable collectibles and accessories from pet outfits to headwear. Partner brands include Pusheen, Nickelodeon, Cartoon Network, Game of Thrones and more. 5. Rocketbook Rocketbook, AKA "The Neverending Notebook" is designed for classrooms, offices and personal work items. The company's most popular product, The Fusion, is a reusable pen and paper notebook with seven different page templates that connect to cloud services like Google Drive, Dropbox, Evernote, Slack, iCloud, Apple Mail and more. The notebook has "42 pages packed with calendars, to-do lists, and notetaking layouts." 6. Pura Vida Pura Vida is a jewelry store founded in Costa Rica that helps provide full-time jobs for "artisans worldwide." Many of company's bracelets, rings, necklaces and accessories are handmade. 7. Dry Farm Wines Dry Farm Wines make and sell artisan, handcrafted wines that are "the only health-focused Natural Wines in the world." Their wines are free of chemicals and artificial additives, sugar-free and contain low alcohol content. 8. DX Racer DX Racer manufactures and sells popular gaming chairs and office chairs. They also offer a line of computer desks, branded accessories and apparel. 9. KontrolFreek KontrolFreek develops performance gaming gear and controller accessories for serious gamers. They sell performance thumbsticks and gear for PlayStation, Xbox and other popular gaming systems. 10. Luxe Fitness Luxe Fitness is an Australia-based collagen protein supplement for women. The company sells supplements, such as vegan protein powder, keto-friendly powder, an ice cream mix, a matcha mix and daily protein capsules.
Upcoming ecommerce events in NYC & LA
We had a great time at Shopify Unite in June, but that was just the beginning of ecommerce conference season. What's up next? In the next few months the Littledata team will be hitting up both US coasts at major ecommerce events in New York City and Los Angeles, plus some smaller meetups in Austin, Nashville and the UK. Will you join us? Meet Magento (New York, NY) September 5-6, 2019 It's no secret. Littledata isn't only for Shopify stores. Our Magento customers include successful ecommerce brands like Horace and Micro Scooters. We help Magento sites get better ecommerce tracking in Google Analytics since the beginning, and our new Welt Pixel partnership has taken automated tracking to the next level. You can , plus use Littledata connections like Facebook Ads and Google Ads to sync ppc data with ecommerce tracking. That's why we're especially excited to be attending Meet Magento NYC this year. With presentations 'for merchants by merchants', it's always a truly informative time. While we won't be speaking at this year's event, Littledata team members will be around to chat about analytics and keep an eye out for ecommerce trends like how merchants and developers are handling headless ecommerce and multi-channel attribution. We're happy to hop on a quick demo. If you'll be there too, come say hi! ChargeX Summit (Santa Monica, CA) September 19-20, 2019 We can't wait for the ChargeX summit in Los Angeles. And it's not just about getting a slice of that legendary Los Angeles sunshine in the land of Littledata customers like Groundwork coffee and Rachel Zoe's Box of Style. ChargeX is ReCharge's annual user conference. ReCharge has been one of our most successful partnerships, and we continue to hone the ReCharge connection to help sites get accurate data about recurring payments and customer lifetime value (CLV/LTV). The Littledata team will be at ChargeX to chat about getting better data about your subscription ecommerce business. Littledata CEO Edward Upton will be presenting on agency day, along with a killer lineup of industry experts including Benjamin Crudo from the Diff Agency and Kelly Vaughn from the The Taproom agency. But that's not all. The second day of the summit is all about merchants. We'll have a large presence there to chat about how we can build a smarter, more profitable system for everyone. Confirmed speakers include: Jesse Horowitz - Co-CEO/Founder at Hubble Contacts Kaitlin Holliday - Retention Manager at Four Sigmatic Paul Tran - CEO at Manscaped Chris Traverse - Head of Engineering at Huel Lanie De Pasquale - Sr. eCommerce Manager at Kopari Beauty If you're selling products by subscription, this is the conference for you. Whether or not you're already using ReCharge or Littledata, you can attend the conference! Get your ticket today before they sell out :) And if you're based in LA or will be around for the summit, drop us a line. Should you attend that ecommerce conference? Check out the Littledata conference checklist to find out if it's worth the cost.
Top 7 Shopify merchants using Segment
Data can be immensely useful. It can empower your decision making, change your course of action or offer insight into a better way forward. But if data is inaccurate, disorganized, or simply set up to be overwhelming, it can be distracting or even set you up for failure. So where do you start with data? As Shopify continues to develop features for enterprise ecommerce, like selling in multiple currencies, many larger merchants are combining the plug-and-play versatility of Shopify Plus with Segment's dynamic approach to customer data. This is especially true for stores with personalised online experiences, DTC brands and products by subscription. Why? Because each of these businesses are looking to automate the customer journey as much as possible. Last week at Shopify Unite, we learned a lot. But one thing we kept noticing was how often Segment came up in discussions with Shopify partners. With that said, we wanted to take a look at some of Littledata's customers using Shopify and Segment together to supercharge growth. What is Segment? Segment is a streamlined way to clean, collect, push and pull customer data. The company has raised over $280 million and it continues to grow especially fast in the commerce vertical. Their Customer Data Infrastructure (CDI) is built around connections, protocols and personas (single user views), and the platform organizes connections in terms of sources and destinations. In other words, you can think about Segment as a single API for all of your customer data. [subscribe heading="Try the only recommended Shopify app for Segment" button_link="https://apps.shopify.com/segment-com-by-littledata" button_text="Learn More"] You probably know by now that Segment is used by major ecommerce brands like Trunk Club, which famously uses Segment to help deliver personalised style recommendations. Such advanced benefits are increasingly available to everyone. As Shopify continues to push features for enterprise ecommerce, you don't have to be front-page news to take advantage of Segment's functionality. So which mid-sized and larger brands are using Segment together with Shopify? 7 merchants using Shopify and Segment together Each of these stores are currently using Littledata's Shopify x Segment connection, which integrates Shopify with Segment automatically to ensure accurate tracking at every customer touch point. While some of these brands use the Shopify app to push data from Shopify to Segment for ecommerce reporting (with tools like Mixpanel and Amplitude), some are more focused on using data for hyper-targeted marketing automation. Others are combining these approaches for a complete, custom experience and fixed Shopify reporting. 1. Nuun Nuun was the first company to separate electrolyte replacement from carbohydrates. The result? A healthy, hydrating beverage without all of the extra sugar and additives. Nuun started ten years ago and has continued to expand to offer a variety of products for hydration and healthy living. The products are now sold in over 5,000 outlets in the USA and available in over 30 countries. We love Nuun's website because it offers subscriptions, which makes it easy to subscribe to the hydration products you rely on for sport or everyday life. 2. Unicorn Rides Unicorn Rides is the fastest transportation method within 1 mile and costs a fraction of popular scooter rental startups like Bird, Spin and Jump. Remote access (and automatic unlocking) through users' mobile phones is a feature that sets Unicorn apart from competing scooter companies. Users can also build "lists" made up of family and friends that can share their scooter. Unicorn scooters are currently available at a discounted rate of $549 for a one-time purchase. 3. ROMWOD ROMWOD stands for Range of Motion Workout of the Day. It's a Crossfit organisation with thousands of Crossfit athletes integrating its daily workouts with their own routines. ROMWOD sells apparel such as mens's and women's shirts, tanks and hoodies, as well as workout mats and other Crossfit-related accessories. While the company sells its workout routines on a monthly subscription ($13.95/month), its online shop is mainly built for one-off purchases. 4. Kin Kin is an adult beverage company selling two primary products (Kin Spritz and High Rhode). These drinks — coined "euphorics" — were created by Kin to help adults "open the mind, calm the body and connect the spirit". A 4-pack of Kin Spritz currently sells at $27, non-subscription. 5. Cellucor Cellucor sells industry-leading powder mixes, including pre-workout, post-workout and products categorized by goal such as weight loss, muscle gain and sports performance. Following their "Wherever your workout takes you" mantra, Cellucor products are meant for both on-the-go and at-home. The company offers hundreds of products, including the powders themselves, products sorted by ingredients (creatine, amino acids, etc.) and apparel for both men and women. Cellucor's cart is built on a tiered discount system — the more the user adds to their cart, the better their discount is upon checkout. The tiers include free shipping (orders of $50 or more), a 15% discount and a 20% discount on their entire order. 6. Rooster Teeth Founded in 2003, Rooster Teeth is a "pioneering media and entertainment company responsible for some of the biggest online series in history", including the award-winning web series, Red vs. Blue. The company also produces the well-acclaimed animated series RWBY, which is the first western anime series to be distributed in Japan. With over 45 million subscribers on its YouTube Network and 5 million unique monthly visitors to its RoosterTeeth.com hub, the company's online retail activity has skyrocketed — Rooster Teeth sells popular apparel, accessories, brand collections, drinkware, branded electronics and even home toys. 7. BH Cosmetics BH Cosmetics is an innovative beauty brand committed to selling cosmetics that are cruelty-free, vegan-based, rigorously-tested and affordably-priced. While the company does not offer a subscription option, they do have an affiliate program where they offer an 8% kickback for referral purchases. Are you harnessing the full power of your Shopify store? Littledata recently partnered with Segment to launch a Shopify to Segment connection that makes it easy to accurately track Shopify store performance and send those events to Segment. This frees you to connect that data to hundreds of Segment destinations like Google Analytics, Mixpanel, Salesforce and Hubspot. Later this year, we'll be diving into some case studies about how Shopify Plus merchants are using Shopify and Segment together to implement personalised shopping experiences. If you want to be considered, just head to the app store and download our Segment app for Shopify, then give us a shout. We're here to help you reach the right customers at the right time, so you have more time for the little things in life. Like riding your bike (or your Unicorn scooter).
Announcing our new Shopify app for Segment users
Littledata's new Shopify app for Segment tracks sales and browsing behavior automatically, so you can focus on growth. Thousands of online businesses use Segment to clean, collect and control customer data. Littledata's Segment connection fixes ecommerce tracking automatically, and sends that data to your Segment workspace. Our Shopify-to-Segment connection is the newest source in the Segment catalog, joining over 200 powerful integrations. We've always loved Segment, and with a growing number of shared customers (larger ecommerce sites using both Segment and Littledata), building a seamless connection was a no-brainer. Automated ecommerce tracking Like our Google Analytics connection for Shopify stores, our Segment connection uses server-side tracking to capture every step in your checkout flow, plus sales, refunds, product variants, and more. It's the easiest way to ensure accurate, detailed data about sales and shopping behaviour. In fact, Littledata is the only recommended Segment integration for Shopify and Shopify Plus! Benefits include: Works with any Shopify or Shopify Plus store Server-side tracking for 100% accuracy Captures every touch point, including checkout steps, sales data and customer lifetime value (CLV) Analytics audit to check for accurate tracking The connection captures what happens on your Shopify store, then pushes that data to Segment so you can send it to hundreds of Segment destinations. Customers use this for marketing automation, campaign personalization, ecommerce optimization, reporting and analysis. For example, you can push your Shopify data to tools including Hubspot, Salesforce, Mixpanel and Google Analytics. Browse our Segment help guides for details about which events you can track with our Segment connection. [subscribe heading="Best Shopify app for Segment users" button_text="Free trial" button_link="https://apps.shopify.com/segment-com-by-littledata"] Getting started Getting started is easy. If you don't already have a Littledata account, you can download Littledata's Shopify app for Segment users directly from the Shopify app store - with free trials on all plans! If you're already using Littledata, you can add the Segment connection from the Connections tab in your Littledata admin. Questions? Our enterprise plans now include the option for custom Segment data audits, setup and reporting. We're here to help you scale.
Littledata featured on the Honest Ecommerce podcast for Shopify stores
I recently stopped by the Honest Ecommerce podcast to give listeners the lowdown on ecommerce analytics. Check it out to learn how to fix tracking for Shopify stores! Get the free podcast episode here: Ep. 21 - How To Track Shopify Sales & Marketing (In A Way That Is Accurate & Useful) Honest Ecommerce is one of the fastest growing podcasts for Shopify and Shopify Plus store owners, from the good folks at Electric Eye agency in Columbus, Ohio. While the episode is focused on tips for Shopify stores, we chat about ecommerce tracking for every type of store, whatever platform and business model you're using, and how to do more with less, rather than getting bogged down in too much -- or inaccurate -- data. In the episode we cover: Why we started Littledata and the journey so far What is wrong with your data? (Does your Shopify data match what you see in Google Analytics?) What KPIs should you be looking at in Google Analytics? Using data to drive your business Analytics audits & ecommerce benchmarking How our integrations work, including Facebook Ads, ReCharge and Refersion Littledata's new Segment app for Shopify stores How to connect Facebook Ads data with Google Analytics automatically Which types of ecommerce sites get the most out of Littledata? And much more! :) Check it out and let us know what you'd like to hear about in our next podcast appearance. Haven't tried Littledata yet? Explore our connections or sign up for a free trial today. Transcript [00:00:01.750] - AriYou don't want to start redesigning the site or changing your product line based on a really limited sample because it could be just random. So the more data you can get, the more you can make sophisticated decisions. [00:00:16.300] - AnnetteWelcome to Honest Ecommerce, where we are dedicated to cutting through the b.s. and finding actionable advice for online store owners. [00:00:24.000] - ChaseI'm your host, Chase Clymer [00:00:26.050] - Annetteand I'm your host, Annette Grant [00:00:28.660] - Bothand we believe running an online business does not have to be complicated or a guessing game. [00:00:33.160] - AnnetteIf you are struggling into scaling your sales electric I is here to help to apply to work with us. Today's episode of Honest Eommerce. We welcome the co-founder of Littledata, Ari Messer. [00:00:53.930] - ChaseHe's going to explain to us that our data is broken and how to fix it. [00:01:04.310] - ChaseHey everybody welcome back to yet another episode of Honest Ecommerce. I do want to take one second to say thank you to everyone that's actually listening to it. I've gotten so many e-mails from people or just correspondents where people are like "we actually listened to your podcast. Like I learned something from your podcast." So now I have proof that I'm not just talking into the cloud. [00:01:23.240] - AnnetteWell Chase I hate to break it to you. That's me. I've made a lot of aliases and I'm emailing you to make you feel good about yourself. [00:01:29.360] - ChaseCool. Well then that's a bummer (laughs). Anyways welcome to Honest Ecommerce. [00:01:34.730] - ChaseI'm Chase Clymer, this is my co-host Annette Grant. And today we welcome to the show Ari from Littledata. He is going to kick our butts into gear with Google Analytics. Welcome to the show Ari, and let us know how you know so much about analytics. [00:01:49.130] - AriIt's good to be here. And I actually have I haven't created any aliases but I have the show that I've heard so far. I think it's great to have something here that's, you know, merchants really find useful and find that other agencies and partners too. [00:02:02.910] - ChaseSo yeah I just don't like to blow smoke up people's butts I like it to be honest and real. It takes hard work. [00:02:09.320] - AriYes. Yeah I think there's a lot more space for that now. If you can speak intelligently to people, they'll pay attention. [00:02:17.360] - AriThe more you learn about analytics, the more there is to know (laughs). Basically I joined Littledata as a co-founder a few years ago, and we've been on Shopify for about two years now. We're adding a lot of connections, the main ones being to Google Analytics. So what I knew before joining was really about how analytics could be used to help people grow a SaaS app, because they really were in the startup space a lot and now have learned more and more about analytics for ecommerce. So that's what we're here to talk about today. [00:02:53.150] - ChaseAwesome. So what was that transition like? How did you go from helping SaaS companies to building Littledata. [00:03:00.230] - AriYeah, it was really a natural transition. As we all know, ecommerce is huge. It's growing in all directions, it's continuing to grow and not just in the US, but all around the world. I'd had some cool gigs helping SaaS companies build out integrations. I used to work mostly on the product marketing side. Now, being this close to the company, I sort of do all kinds of things. It was really a lot of those integrations were either directly ecommerce-related or something that was sort of peripherally commerce-related, like helping build out an integration to do retargeting for card abandonment and stuff like that. [00:03:41.390] - AriAnd then with Littledata I met Edward Upton, the original founder in London, and kind of came on and as a Google Analytics consultant at first and just thought, "oh wow, this is a really cool idea — you're actually helping people fix their data, not just report on it." [00:03:57.590] - ChaseSo what is one of those common mistakes that you guys were seeing out there with the data? What's broken with my data? [00:04:08.370] - AriWe do have an audit tool that people can plug in and sort of get a sense for what might be tracked correctly and what's not. So there are all kinds of things that can go wrong. I think for Shopify stores in particular, there's often a mismatch between how sales are being calculated. So that includes different parts of the checkout funnel, when types of products or product groups people are adding to cart that are not purchased, and all the way through actual sales and refunds. [00:04:42.870] - ChaseI can agree with that. I noticed there's always a mismatch between the number in Google Analytics and the number in Shopify. [00:04:49.790] - AriAbsolutely. And with our app, we basically fix that issue. You know sometimes, you have to do a few more connections and activate some of our plugins (like if you're using ReCharge to do subscription sales or whatever it might be). But basically, what the app does, (not to get too geeky) is use server-side tracking so that every single user action and every sale is tracked in Google Analytics. So what you see in Shopify will match what you see in GA. [00:05:22.170] - AnnetteSo you can get yours to match Google Analytics? [00:05:26.610] - AriYeah, I would say 99.9%. [00:05:30.780] - AnnetteWow. So if people if things aren't tracking properly, is it because the developer didn't set up Google Analytics correctly? Let's kind of peel it back for for our listeners. If they're looking at their Google Analytics, what are some red flags where they would be in need of "pick your theme and get it in the app." Google Analytics sometimes gets very confusing, so walk me through what are the top things to look at and what needs to be fixed? [00:06:13.260] - AriThe main thing is just like Chase was mentioning that just raw sales numbers like when you look at the number in your bank account maybe doesn't match what's Shopify shows. And that doesn't match what's in Google Analytics. So that's definitely a red flag because if you're looking at any sort of marketing campaign — I know we're all getting more and more sophisticated about using audiences and all this stuff like fancy stuff for retargeting and trying to sort of sell people stuff that they're more likely to want to buy — often, you go in there and look and say "well this campaign seems to have worked really well, and yet, the overall sales number is not matching what should be the number of conversions that we got. So it's any kind of mismatch like that, when you're like "this just doesn't seem right." And then of course as you grow, being off by a couple percent can means more and more amount of money. So any kind of mismatch is kind of the thing to look for. [00:07:15.670] - ChaseYeah I mean it's just a snowball effect. Like "oh it's just a few dollars" but that can add up. [00:07:20.760] - AriAnd I wouldn't blame the developers for a lot of it. Some of it's just that Shopify's native tracking and their native Google Analytics integrations are fine, but they're just not that sophisticated. And as we all know, part of that's because they have this really awesome app ecosystem. So you kind of have to find the right tools to make sure it works so that nothing is missing. I mean, I've been guilty of it too, not tagging campaigns consistently, like when you're making your Facebook campaigns and then you start to add more, like the snowball effect. Like how do you really organize them or make sure everything's tracked right? [00:08:03.980] - ChaseThere's just so much in there. So I just want to bring it down to simplify it a bit for our listeners. So, you know, I've got Joe's shoe shop. We're selling sneakers and we're real business. This isn't like a side hustle, this is my full time job. What are the KPIs I should be looking at in Google Analytics? Let's just try to educate people about Google Analytics a bit. [00:08:28.600] - AriSo one thing you should be looking at is how detailed...like if you start to wonder "is this product group performing well?" so stuff that's sort of outside normal questions about overall how's the business doing. So stuff like payment cart abandonment, products being added to the cart, particular pages getting more views than other pages. What are some of the basic thing is that make sense? Like it's the sort of details if you think about merchandising or you're thinking about the next season or what you're going to do for a promotion if you want to go in and look in GA to try to figure out a data-driven view of of what to sell or what to promote or things that might get more subscriptions. [00:09:26.500] - AriLet's say the shoe business is on subscription, running shoes where you've got a new one every month or every quarter or something. You'd want to go into GA and be able to see the type of product that you should promote. [00:10:55.390] - ChaseI think a common oversight with analytics is "it's just data." It's just a bunch of numbers and you have to extrapolate from those numbers and make inferences. You use that data to drive your business and if there isn't like a on-size-fits-all approach to it, it's definitely business-specific. [00:11:20.650] - AriYeah for sure. And so for us, you know with Littledata, what the app does is first, fix the tracking, so then for your particular business, you can go in and figure out the key metrics to to pay attention to. With ReCharge, I'm sure you have a lot of clients doing subscription business. And we're definitely seeing a lot of people that are either experimenting with subscriptions or that's like all of what they do, you know for like athletic supplements or workout clothes or whatever it is. [00:11:52.240] - AriI'm just bringing it up but I think it's a really good sort of case study in how a basic fix in analytics can really help. And you might want to just see if your advertising campaigns are leading to more first time purchases or recurring purchases, like people signing up to get stuff every month. And unless you've set up tracking correctly for the checkout flow, you'll go into Google Analytics...you could be running your company for years and go in (to GA) and suddenly realize there's no way to see that that split. [00:12:29.870] - ChaseYeah that's definitely important information. [00:12:32.720] - AnnetteThis might be a left field question, but can the app at all help with search engine optimization like work the organic there if things are behind the scenes are running smoother? Like could it help you notice things that would help you rise to the top a little bit more? [00:12:51.440] - AriIt's definitely not the main focus, but we do have some fixes (both sort of audit checks) and actually website benchmarks against other sites which you can also see in the app, against Shopify stores and things. For technical performance stuff like page load speed, it actually does have a big effect on SEO. [00:13:12.810] - AnnetteOh cool. So just to make sure I understand this, inside the app, you will have competition in there and I could see like their page speed load compared to mine? [00:13:22.070] - AriExactly. [00:13:22.170] - AnnetteOh that's awesome. OK. Now that's that's a huge value. [00:13:26.460] - AriYeah. We have those benchmarks broken down by sector, so you could look and say (obviously you can't see the actual stores it's all anonymized, I should say that upfront) but you could go in and say against other people selling shoes with an average order value around one hundred dollars per purchase, "is this a good page load speed, is this a good conversion rate?" stuff like that. [00:13:53.300] - AnnetteThat's really valuable. [00:13:53.410] - ChaseIt is. So there's data everywhere. Is it only Google Analytics you guys are taking a look at? [00:14:00.220] - AriSo the main app does connect with Google Analytics. Our main Shopify app is called Google Analytics by Littledata. By the time this podcast comes out, hopefully we will have launched an app for Segment. So Segment is sort of a connector between all kinds of different apps and platforms. And what this app will do is pull Shopify data, and again making sure everything's tracked correctly (checkout steps, sales, etc.) and pull that into Segment, so then you can connect it from Segment to any destination, which includes Google Analytics. [00:14:46.640] - ChaseThat's wonderful. Yeah I'm over here on the website and I see there's so many connections you guys have set up. [00:14:51.160] - AriCool, yeah. We're building out more, so to the listeners, if there are things you'd like to see, or if you've found a particular analytics problem, let us know and maybe we can fix it or help you find a way to automate or automatically check if it's working or not. [00:15:11.540] - AnnetteDo you want to explain those connections. Like I'm actually looking at your site right now too. So if I were to call in to see if I could get the app, what are some of those things that you would talk, about like the Facebook Ads connection that you have? [00:15:22.710] - AriSure yeah. So basically, for all the connections other than Segment, first you connect to Google Analytics. We're using that as sort of the ultimate source of truth. We always recommend to clients that it's good to gather lots of data and you want to be able to get detailed, but you really want to focus on just a couple of core metrics that are most important (like we were saying earlier) to your business. [00:15:59.700] - AriSo for some people, that will be how their Facebook Ad cost contributes to a particular detail about sales for one kind of product or a new product type or sales type or whatever it is. So what the Facebook Ads connection does is actually pull your ad costs and campaign details into GA so that then you don't have to rely on what Facebook is telling you in terms of how well the ad has performed and how many conversions you got. Instead, you can look and say "oh this campaign actually led to people adding a bunch of this type of product to the cart" or "it ended up leading to X amount of subscription revenue" [00:16:41.740] - ChaseSo you can drill down to the product level to see what had been added to the card from that campaign. [00:16:48.590] - AriExactly. Google makes that pretty easy to do with their own products, but they make it fairly complicated for people using other platforms. And so what a connection like that does is pull in the Facebook data and then suddenly plug that in along with everything else. [00:17:04.710] - ChaseCan I use this app to also see that information from Google AdWords and Google Shopping? [00:17:09.600] - AriYou can. The AdWords connection works a little different whereas it's pulling...I mean the effect is similar, but it actually lets you pull your Google Analytics data into AdWords so you can see sales again...like product sales next to campaign performance. [00:18:20.720] - ChaseWell I'm one hundred percent going to do a demo of this app. This is awesome. [00:18:25.160] - AnnetteYeah I have a question...Chase, you might be able to answer this too. So for instance, are my Facebook Ads currently connected to Google Analytics automatically, or do you have to have an app like Littledata to do that for you? [00:18:41.420] - AriI'd have to take a look at yours in particular, but in general, unless you've gone through and set it up, no they won't be. You might have Facebook as a source, but that won't give you much detail. [00:18:54.640] - AnnetteRight because, specifically going back to what you guys just talked about, I have an ad running right now for a piece of equipment that's a higher dollar and I'm making sales not the ad, but I'm not selling that particular product and I want to drill down and see exactly what I'm selling off of the ad, but I can't do that in Facebook Ads but this would enable me to do that, correct? [00:19:18.940] - AriExactly. That's the perfect test. Yeah. [00:19:21.080] - ChaseAnd you can take it one step further and see if those people are viewing that expensive product for a long time or create a segment to retarget those people and educate those people. Set up some drip campaigns if you have their email? [00:19:37.360] - AriExactly super smart. It's kind of like maybe they're not buying it but they actually were really interested in it. They're like "oh I'll try this first" [00:19:46.890] - ChaseAnd then it's your job to market them and educate them. Here's the thing, I think with just any advertising campaigns, people go for the kill, like instantly it's "buy this buy this buy this." You need to explain what the product is first and educate them about the product, especially if it's an expensive product. No one's just going to drop one hundred dollars plus on something that they didn't know existed before your ad. [00:20:12.500] - AnnetteThey won't drop 500 not knowing what it is? (laughs) [00:20:15.150] - AnnetteI'm going to run this ad, new product 30 days and do it. But what's happening (exactly my issue, so sign me up for the Littledata app today) because I don't know what they're buying. They're not buying the high dollar, they're buying other products and I want to see how that ad is tricking down to that. That's something before we even started this conversation — I didn't know that that connection would do that. [00:20:42.740] - ChaseWe have clients ask all the time to drill down like, what are people doing from the ad if they're not...It's like yeah you made money off the ad your turned out fantastic but they're like cool, like what were they buying? There's no easy way to see that in Facebook. [00:20:56.000] - AriTotally. And even when we started Littledata, we didn't realize that at first. And as we started working with more companies, we were doing custom setups with Google Tag Manager to try to figure this out, and then we were like "wait a sec. If we could just build something that would pull this into Google Analytics, voila." [00:21:16.320] - AnnetteThat is so valuable. My brain is kind of rocked. That's awesome. [00:21:23.960] - ChaseYeah you just ruined Annette's weekend. Now she's going play with this. [00:21:31.610] - ChaseIt takes time to get data that you can make a decision from. You don't need to be looking your data everyday. Unless you're getting so many page views and sessions a day, which is top tier million dollar companies, you don't have enough data to make a decision from 24 hours ago. Even with ads, if you're not spending thousands of dollars a day you know your ads run for like a week before you see what the hell is going on. [00:22:03.040] - AnnetteActually Chase, you taught me that. Like this specific ad that I'm running right now...t's what, the twenty eighth of the month? We started running it at the beginning and I said "hey I'm not even going to look at this. Let's just let it roll, like let's not even look at." I looked at it yesterday and I was like "wait, what's happening here?" I would know if I sold that high dollar product. We didn't. And I'm like I'm just going to let this roll for a while just not even pay attention to it and focus on everything else. And when I looked at it yesterday...we're selling stuff, we're not selling that product, the ad is working, but how? [00:22:32.730] - ChaseYeah the attribution on Facebook is unique in and of itself...and honestly you can get some sketchy agencies that make that thing really long. And they get that attribution up and they're like "Yeah, we made you all this money" but you're like where is it? Where's that money? [00:22:52.300] - AriYeah. [00:22:52.370] - AnnetteBeing a store owner, I have wonderful developers that I work with but sometimes I try to do some of this stuff myself. So when I now, after my mind's been blown and I get the app, is this something that you need to have a developer connect for you, or is it easy enough for a DIY store owner to do themselves? [00:23:17.790] - AriYeah we've definitely tried to make it easy enough. And the good thing is for Shopify (and we do have clients on other platforms like Magento, BigCommerce) it's fully automated. So unless you have a really customized theme (in which case we do have separate setup steps where our support team can help you) it all should just happen automatically [00:23:39.020] - AnnetteAnd that is for Facebook Ads also? [00:23:41.340] - AriYeah. [00:23:42.560] - AnnetteOh wow. OK. [00:23:44.030] - AriIt'll give you a guide in the app. You'll have to make sure that the campaigns have been named in a certain way. There's some things we can't do automatically. But for those few things that we can't do it, it gives very clear steps. [00:24:00.760] - ChaseSo what size stores does this make sense for? [00:24:07.720] - AriI always say anyone who wants to grow should start tracking things early, because otherwise you'll get to a point where you can't go back and get a start date if the tracking wasn't set. Basically once you start to introduce traffic, our basic plan runs up to about five hundred orders per month. We have the pricing tiered based on sessions, orders or sales, but the number of orders is a pretty good indicator. So once you're starting to get traffic and have some orders come through, it's a good time to go with it. And then for our enterprise plans, where we do help with custom setup and reporting and things as needed, those are generally larger — you know, bigger DTC brands doing maybe five to 50 million a year. [00:24:55.020] - AnnetteAwesome. Just for our listeners (this is something I always like when apps offer this), Littledata offers a twenty five percent off discount if you pay the annual fee upfront so you can save some serious dollars. [00:25:09.330] - AriOh yeah. Hey you're doing my job for me! That's a good point. [00:25:13.420] - AnnetteIt's always nice to be rewarded if you're going to pay for something upfront, as a consumer. [00:25:22.160] - AriYeah. And we do find like Chase was saying, it takes a while to start gathering the data for advertising campaigns, and also just for understanding user flows on your site because you really need a lot of information. You don't want to start redesigning the site or changing your product line based on a really limited sample, because it could be just random. So the more data you can get, the more you can make sophisticated decisions. [00:25:47.740] - ChaseAwesome. I think that is the gem of the podcast right there. And with that I think we're going to wrap this one up. [00:25:54.700] - ChaseIs there anything that you want to leave with our guests? I know everyone probably want to go check out the app. It's Littledata.io slash Shopify (90 percent of our listeners are probably on Shopify). [00:26:05.430] - AriYeah, nothing in particular...ifyou're using ReCharge, our Shopify ReCharge connection is really powerful will probably solve a lot of tracking issues that you thought couldn't be solved. So check that out. And that's about it. It's a great podcast. Good to be here. [00:26:23.970] - AnnetteNo, thank you! I do appreciate it. You actually answered the question I was going to ask Chase after the podcast (laughs). [00:26:30.500] - ChaseI hate when we have podcasts when it's like a sales letter, but for this app, it's just so fancy — it works. It solves problems and that's what people want. [00:26:41.840] - AnnetteActually it's solving problems I didn't even know there was a solution for. So that's exciting. Thank you Ari. We appreciate having you on today. [00:26:52.690] - AriOh and you just one more thing...If anyone has questions, even if they don't need the app, we do a lot on our blog around analytics issues. So feel free to write to us with topics you'd like covered and we'll sort of investigate. [00:27:09.790] - ChaseOh cool awesome I'll check that. I'll check the blog out too. Awesome. Well thanks a lot.
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