Join our virtual Shopify Meetup on July 15th
What are you doing on 15 July? Asking us Shopify questions, that's what! Join Littledata, CartHook and Electric Eye for a Shopify expert roundtable. This summer has seen virtual events galore for the Shopify world, and we really like the AMA (Ask Me Anything) format. So Littledata is excited to join our friends at CartHook and Electric Eye for a virtual Shopify meetup on July 15. It will be a Shopify expert roundtable with the option to submit questions in advance, and plenty of time to chat. At this meetup, the panel of Shopify experts—consisting of Jordan Gal of CartHook, Chase Clymer of Electric Eye and Honest Ecommerce, and our own Ari Messer—will answer questions asked by attendees. At the request of past Meetup attendees, the event will be held during the workday (so yes you can practically be paid to attend!). [tip]Have a question for the panel? Submit your questions online here.[/tip] Event details When: 1:30pm ET on 15 July 2020 Where: Zoom! Who: Ari Messer (Littledata) and Jordan Gal (CartHook), hosted by Chase Clymer (Electric Eye) Sponsored by Shopify and Klarna You can register for the event here About Shopify Meetups Shopify Meetups are hosted by Shopify Experts to share knowledge with the growing Shopify enthusiast community. This also includes those who work predominantly on Shopify Plus. The meetings are free and open to everyone. Education and value is the focus of these Meetups, with each event featuring speakers and offering networking opportunities. Attendees range from seasoned ecommerce experts to budding entrepreneurs. What to ask Really any Shopify questions are fair game. Actually, scratch that, anything about ecommerce in general is good too! Interested in ecommerce trends during COVID? We've got the data. Wondering how to choose the most important metrics for your store? Ask away. Looking for more technical details about how Shopify, CartHook and Littledata work (together or apart)? Now's your chance to dive in deep. How to register You can register for the event here. It's a free online event and anyone can register. See you then!
The Shopify merchant's guide to reducing cart abandonment
For many Shopify stores, it's an all-too-familiar question: why do online shoppers decide last-minute not to buy a product? Whether you're on Shopify or Shopify Plus, shopping cart abandonment is a serious issue. But surprisingly the main reasons for visitors and even current customers abandoning their carts (ie not making it all the way through your checkout flow) are actually shared by many merchants. On the plus side, so are the ways to reduce cart abandonment! Cart abandonment is not a mystery. While not every reason a shopper abandons their cart is within your control, some things are in your hands. When your cart abandonment rate is high, there are active steps you can take toward minimizing it. [tip]Download the Shopify merchant's guide to reducing cart abandonment for free[/tip] Maybe you've spotted lower checkout completion rates on mobile, or maybe it's a cross-device issue. Maybe it's a significant issue for paid traffic, organic, or both. But first, let's explore cart abandonment from the ground up: What it is Why it matters Why it's a crucial metric, not a mystery What causes cart abandonment? While there’s no quick answer, carts get abandoned for a variety of reasons — although a lower abandonment rate tends to reveal a more intuitive customer experience and a more trustworthy store. Many shoppers may browse your store in hopes of finding a hidden discount, to compare prices, or to see how your product stacks up against similar products. Some shoppers might even be building a wishlist for the future, with no intention of purchasing right now. For this type of shopper, there’s not much you can do to compel a purchase. This means your focus should be on the shoppers who are willing to buy but haven’t, maybe due to a website element or step in the checkout process that sent them scurrying away. As part of the same cart abandonment study, the Baymard Institute conducted a survey of over 4,500 US adults asking why they abandoned their purchase after passing the add-to-cart stage: Many of the factors above can be countered by making tweaks to the checkout process. (We cover as many as possible in our free cart abandonment ebook.) For example, let’s take the second most prevalent response — the site wanted me to create an account. By offering a guest checkout option where an account is not necessary, this 28% group would be one step closer to a purchase, helping you avoid an abandoned cart. How can you improve your checkout experience? Industry lingo like “streamline the checkout process” is often thrown around, but what does this actually mean? What are the parts of your site that eliminate friction in the checkout process rather than causing it? More specifically, we’re referring to the step after a user adds a product to his or her cart. Optimizing add-to-cart rate is, in itself, a separate stage in the purchase funnel that we have discussed before. In any case, here are a few things to consider for a better checkout experience... [subscribe heading="Don't wait to reduce cart abandonment" background_color="green" button_text="Download our free guide" button_link="https://www.littledata.io/app/cart-abandonment-ebook"]
Everything you need to know from Shopify Reunite 2020
This time last year, we were enjoying a beautiful spring in Toronto, chock-full of new announcements for Shopify sellers around the world. But this year, COVID-19 had other plans. [note]Here's everything Shopify announced and updated from Unite 2019[/note] While we would have loved to be in Toronto, hats off to Shopify for making the most of a "lost" event. By restructuring and rebranding Shopify Unite to Shopify Reunite and taking the event virtual, Shopify has actually reached more sellers, agencies, partners and dev teams than by holding the event in-person. More than 100,000 people in the Shopify ecosystem attended the event! With our top-rated Google Analytics app for Shopify adding new features and updates and ourSegment app gaining popularity in the app store (it's the only recommended Segment app for Shopify) our eyes and ears were open wide for this year's slate of announcements! [tip]Here's what's new in our Shopify apps for Google Analytics and Segment[/tip] We chatted with our agency partners to get feedback about which announcements might have the biggest impact on their business, from design and development to growth marketing for Shopify Plus stores. Here are six major updates: [subscribe heading="Top Google Analytics app for Shopify" button_text="Learn More" button_link="https://www.littledata.io/connections/shopify"] 1) Shopify Plus galore! Shopify Plus Admin upgrades New admin helps merchants expand into new countries, products, or brands by launching new stores Merchants can also copy existing data (i.e. themes, users, already-installed apps from existing stores) Offers a more complete overview of store performance COVID-friendly automation templates for Shopify Plus Automate ecommerce workflows and marketing campaigns across apps From Littledata: trace every order back to its original marketing channel with accurate attribution in Google Analytics New Flow and Scripts templates let sellers customize checkouts, automate tasks and build product promotions easily New templates for automation include: Shopify Flow templates specific to COVID-19 Shopify Scripts templates to optimize the checkout experience Shopify Flow Connectors to connect with tools like Launchpad, ReConvert, and Omnisend [tip]Did you know we launched the first Shopify Flow connector for Google Analytics?[/tip] Page activity Merchants can now see who else is working on the same product as you. If someone is currently editing a product page (or saves changes), you won't lose your place since everyone working on the page will be notified [tip]Littledata's enterprise plans are optimized for Shopify Plus[/tip] Storefront renderer Infrastructure upgrade to accelerate site speed Changes the way Shopify serves read requests Better server-side performance 2) New finance tools Shopify Capital Shopify gave away more than $1B in cash advances to merchants this year Extended financing availability beyond US (to Canada and UK stores) Shop Pay Installments Shoppers can now pay in installments (via "buy now, pay later"): 4 equal payments, interest-free, no additional fees Littledata also integrates with Sezzle, another popular "buy now, pay later" solution Shopify saw an 18% conversion rate increase and higher AOV from the added payment flexibility, especially during the economic stress brought on by COVID-19 Shop Pay installments will launch later this year in the US and all merchants currently using Shopify Payments are eligible [note]Easily track your Shop Pay / Shopify Payments data in Google Analytics[/note] Shopify Balance Includes a banking account offering faster access to funds Includes a Shopify Card (either physical or virtual) so businesses can spend flexibly Features a rewards program for everyday spending (Shopify apps, marketing, shipping) [subscribe heading="Top Google Analytics app for Shopify Plus" button_text="Learn More" button_link="https://www.littledata.io/connections/shopifyplus"] What about custom checkouts? For Shopify Plus, new custom checkout features include: Online tipping Cross-border duties Curbside pickup Local delivery settings [tip]Track every checkout step, sale and refund in Google Analytics[/tip] 3) Borderless ecommerce Cross-border domains for international selling Offers a localized shopping and checkout experience for international customers Tailor the currency and language based on customers' buying location [tip]Get accurate multi-currency tracking and better support for Shopify and Shopify Plus[/tip] Custom FX Merchants can set a price for each currency they sell in No more worrying about fluctuating exchange rates Merchants can advertise more effectively with Google Ads and Facebook Ads in every customers' local currency 4) Greater customer reach Shopify POS Better online customer experience at every touchpoint—"the most versatile and scalable POS we've ever built" says Shopify Creates room for popular fulfillment options: local pickup, delivery, or shipping Merchants can search for inventory across locations, set retail-specific staff permissions Local pickup Local delivery Google Shopping Merchants can now list their products with Google Shopping for free via Shopify's Google Shopping app (available only in USD for now) Shop app First-of-its-kind native shopping app developed by Shopify Already more than 16 million users 5) Ecommerce infrastructure Sections (beta) Merchants can now edit sections on all pages, not just homepage, plus drag and drop apps anywhere on their online store Currently in Partner Beta Product states Products now differentiated in draft, active or archive so merchants can filter and organize products by state more easily In other words, products can be saved as unpublished and worked on later 6) Fulfillment updates Shopify Fulfillment Network (SFN) Once this news broke last year, we watched Twitter run wild as store managers imagined the possibilities with Shopify's brand new Fulfillment Network. Designed to compete with the world's top fulfillment networks (Amazon, USPS, etc.), the network will be built across the United States at first before (hopefully) expanding across the Atlantic. Shopify will be pumping over a billion dollars into this infrastructure, expanding and improving the network. Now, in 2020, that expansion and improvement has arrived: Inventory intelligence: Shopify will make recommendations as to which inventory should be stored where so that it's close to customers More brand control: Branded packaging and marketing inserts More data control: better customer insights Simple integration: Shopify will install and help set up the Shopify Fulfillment app for you Same-day fulfillment: Orders received by 4 p.m. EST will be shipped out the same day As mentioned at Unite 2019, SFN will also support the following: Multiple channels: online store, retail, Instagram, eBay, Amazon, etc. Returns and exchanges Custom (branded) packaging Stores of all sizes: "shipping 10 to 10,000 products a day", aiming to get this to "3 to 30,000" per day in coming years Is there anything we missed? Let us know! Next up, Ed and Ari will break down the announcements and unpack what they mean for Shopify Partners, agencies, and for teams that rely on Littledata's smart connections for better marketing attribution and decision-making. Stay tuned! Photo credits: Littledata, Shopify
Lunch with Littledata: Q&A with Chad Rubin, CEO of Skubana
This week, we're kicking off a new Q&A-style segment on the blog: Lunch with Littledata! We sat down (virtually) with Chad Rubin, Co-founder and CEO of Skubana, a multi-channel inventory management and ERP software working largely in the Shopify ecosystem. Let's dive right in! Q: How are your customers handling COVID-19? Thriving? In a drought? Somewhere in between? What we're seeing is essentials thrive. Brands that are providing non-discretionary necessities in the household are doing exceptionally well, and that's where we're building our pipeline. But also it's how Skubana has historically been built, through customers selling essential finished goods across multiple channels with multiple warehouses. Overall, what you're seeing in ecommerce is a shift of spending behavior. With quarantine in effect, the only way to purchase right now is online, not in store. So while ecommerce isn't necessarily immune to recessions, given the pandemic, we're seeing customers on the Skubana platform behaving in a way that is inconsistent with what we'd expect in an economic downturn. Q: How has Skubana adapted to the pandemic era? Honestly, as a retail operations platform, we're at the epicenter of this rush to be online and supply this surge in demand. Skubana enables both brick-and-mortar and online purchases, whether that's on Shopify, Amazon, eBay, you name it. As a business, we're also extremely focused on our employees. Once the risk of COVID-19 was made clear in early March, we implemented a company-wide work from home policy. It was the first time we allowed that to happen. And I believe that it's going to become the future of this company, to flourish "remotely." [note]At Littledata, here's why we believe remote work is more productive[/note] We've been able to adapt pretty quickly from a company perspective, but it's not all rosy. We've already had some disappointing casualties from customers who have been on our platform for years. So while there's a lot of momentum and encouragement, there are some cases where customers have closed-up overnight or have sought relief. And we work with those individual customers to help them see this through, given the circumstances. We've been very action-oriented and proactive in our efforts to make sure that they come out of this alive and in business. Q: You also run your own DTC store on Shopify. As a seller, how do you mitigate the costs of unpredictable shopper behavior, both before and after checkout? In addition to co-founding Skubana, I also run a direct-to-consumer home essentials e-commerce business called ThinkCrucial. So it's great that ThinkCrucial is an "essential" business. We supply home appliance parts and accessories. Again, we're right in the epicenter of panic buying, of people stocking up. And a symptom of that could be stock-outs. Luckily, we have Skubana to forecast the demand, to mitigate if we're running low on certain channels, to allow us to be flexible with inventory deployment, and so on. So that's been just an incredible case study for us. It has automated our entire business and allowed us to be more efficient and resilient. I initially built Skubana because of these issues I was experiencing with ThinkCrucial. I was unable to find a solution that could help me with all of these things at once. Another cool thing that we've done is implement the Bold Upsell app. Within the Skubana platform, it's easy to identify high-velocity products that people are buying all the time, especially in this environment. And we've been upselling those people with additional products that they should be buying as well. And that strategy has worked very well for us. That's a simple app that we've installed that we didn't have pre-COVID that has increased AOV for us. [tip]Did you know Littledata has an advanced Google Analytics connection for Shopify and Bold subscriptions?[/tip] Q: What are some "hidden" challenges of cross-border ecommerce? And some underrated solutions? First, I just want to shout out one more app that I think we've been leveraging more heavily during this time which is called Tone. It's a Shopify app that leverages SMS to re-engage customers who abandon their cart. So as people abandon their carts, we've enabled this app to catch that customer that left to get them back into the sales funnel, which also lowers acquisition costs. We've been able to recover lost dollars and lost baskets because of it. [tip]Struggling to reduce cart abandonment? We have you covered[/tip] In terms of cross-border commerce, it's been just business as usual for us. I think everyone's well aware that there are fulfillment delays during this time as warehouse employees are social distancing, and air cargo availability has decreased. The most important thing you can do is make sure you have the infrastructure to enable the movement of parcels. And of course, we use Skubana to make that happen. [tip]4 tips for Shopify Plus merchants selling internationally[/tip] Q: What are some "tricks of the trade" larger stores use (especially those running on Shopify Plus) to handle busy shopping seasons? This virus is preying on weak businesses. We've seen that COVID-19 is having the biggest impact on retailers that don't have their operations buttoned up, and still working with inefficiencies. One of those weaknesses is that people aren't leveraging technology to replace low-value, repetitive tasks. Right now, people should be leveraging any downtime to reinforce and build the foundation of their business with resilient operational software. That means implementing software that is nimble, agile, and not painful to deploy. Software that connects to all of their channels and warehouses to properly forecast and demand plan. That's table stakes right now. On top of that, brands need to focus on technology that facilitates customer connection and retention. You need to reach out to those customers and communicate with them to convert them into buyers. And not just one-time buyers, but consistent repeat buyers, which of course, extends their lifetime value (LTV). We're looking at new apps all the time on Shopify. We already have our foundation built on Skubana, but we're constantly trying to figure out how we "one-up" others and excel or accelerate our progress in this environment. Q: How does ecommerce look different for larger Shopify stores vs. smaller/mid-sized stores right now? So I think this downturn has been beneficial for many small businesses. I see good and bad with these unprecedented circumstances. We know that Shopify stores have been seeing Black Friday traffic every day of this pandemic. Additionally, we saw Amazon restrict certain items to FBA, which ultimately reinforces the need for diversification and a multi-channel strategy. Those that are positioned and diversified across multiple channels that have the right infrastructure to be able to support this uptick have been able to benefit. And a lot of those SMBs have built their sites on Shopify, so I think that's a huge positive for the small to medium-sized businesses. We saw sellers who focused exclusively on Amazon become significantly affected because they couldn't replenish the products during the FBA block. Also, Amazon didn't let you add new listings to their catalog for some time. So actually, we saw sellers move to Walmart and eBay because they were able to accept new products onto their platform. So a lot of new merchants and brands embraced other channels during this period and opened up. Another thing to note is that Google started offering free product listings. So I think that there might be a shift coming out of Coronavirus to expand as an SMB across many other channels. Q: How important is it to have accurate Shopify tracking & reporting? It's essential. If you're using multiple point solutions, like a purchase order app or a forecasting app, and you're just duct-taping them together, but they were never meant to talk to each other, your data is not going to be accurate. If you're using multiple point solutions, and you're just duct-taping them together, but they were never meant to talk to each other, your data is not going to be accurate. I've tried every other software out there. I developed Skubana out of the pain that I've experienced deploying those other point solutions and those fragmented pieces of software. Having everything in one place is vital so that you're able to ensure your products are in-stock and making you money. It means you are not spending your precious time doing manual labor to calculate how much inventory to reorder, when to buy, where to ship that new inventory to, which vendor needs the most lead time, etc. [note]Here's how you can get 100% accurate Shopify tracking[/note] Q: How do Skubana customers (merchants) use tracking to optimize performance? When you have a holistic solution for every part of your business, you're able to make more decisive decisions regarding growth, expansion, replenishment, and even cutting back. When you have a holistic solution for every part of your business, you're able to make more decisive decisions regarding growth, expansion, replenishment, and even cutting back. You need to have accurate data not just on orders coming in but on the inventory available across all warehouses, 3PLs, FBA, and fulfillment operations. Automating that is invaluable. And replacing human labor so you can have your team doing higher-value activities is the name of the game. To survive this, you need a resilient business that can scale as needed. As a retailer, you have to be more efficient with your staff and your business, and that's what Skubana merchants are doing with our platform. Quick links What you can track with Littledata's Google Analytics app for Shopify Littledata's top-rated Google Analytics app for Shopify Try Littledata free for 30 days (full month of accurate Shopify data)
Connecting Shopify to Segment: a smarter solution with Littledata
A few months back, we ran down a list of popular ecommerce reporting tools that Littledata integrates with. Today, we'll take a look at one tool in particular: Segment. When it comes to data, one thing is clear: every business should be using more of it. At Littledata, we believe data is your single biggest tool for success, whether it's breaking down your marketing channel attribution or deciding on a new campaign for your repeat buyers. Not only does data help you nail down what's working for your store and what's not right now—it also helps you make decisions for future success. With a flood of data tools on the market for Shopify stores (data lakes, business intelligence and dashboarding, funnels and segments) the search for the perfect data tool to fit within your tech stack can be overwhelming. It can also be tough to find a tool with all the right features for the right price. Fashion stores sell differently than coffee subscription stores, so it can be tempting to either build a custom tool yourself or hire an analytics consultant to do the heavy lifting for you. Maintaining multiple connections and integrations can also become a task in itself. This can lead to data fatigue, causing confusion and even costing you time and money. But whether or not you use an app for better Shopify tracking or you go with a consultant, one thing is clear for Shopify stores: driving your decision-making with data is no longer optional if you want to succeed in the current ecommerce marketplace. Plain and simple, accurate data is the best way to ensure you're getting the maximum ROI for your business. While our Google Analytics connection is popular among Shopify stores, thousands of Shopify stores (and Littledata customers) use Segment as their main tracking tool, including brands like Nuun, ROMWOD, Kin, Cellucor, and more. Why do Shopify sellers use Segment? Segment is a streamlined way to clean, collect, push and pull customer data. The company has raised over $280 million and it continues to grow especially fast in the commerce vertical. Segment's Customer Data Infrastructure (CDI) is built around connections, protocols and personas (single user views), and the platform organizes connections in terms of sources and destinations. In other words, you can think about Segment as a single API for all of your customer data. [subscribe heading="Try the only recommended Shopify app for Segment" background_color="grey" button_text="Learn more" button_link="https://apps.shopify.com/segment-com-by-littledata?_ga=2.230718111.1271051167.1588608356-1545539486.1571747621"] As Shopify continues to push features for enterprise ecommerce, you don’t have to be front-page news to take advantage of Segment’s functionality; tons of mid-sized Shopify brands currently use Segment together with Shopify. But why? How do Shopify stores benefit from integrating Segment with their store? Benefits of connecting Shopify with Segment 1) Capture every customer touchpoint Littledata's Segment connection lets you use Shopify as Segment source. In other words, merchants can now automatically track every ecommerce touchpoint on your Shopify store, including: User/browsing behaviour Checkout steps Sales & refunds Customer lifetime value (LTV) Marketing metrics like customer acquisition cost (CAC) When merchants integrate Segment with Shopify, no touchpoint in the customer journey goes untracked. This includes multiple checkout steps, sales conversion data and lifetime value (LTV), arguably the holy grail of ecommerce metrics. What about subscriptions? If you are a subscription business using ReCharge for your checkout then you’ll understand how difficult it is to attribute your recurring orders back to the original marketing source. Furthermore it’s hard to keep track of what revenue is coming from first time orders versus recurring revenue. By using Littledata with Segment you can correctly attribute your ReCharge orders including the use of custom dimensions such as order count and customer LTV as well as lifecycle events such as customer created and subscription cancelled. [tip]Learn how to track subscriptions on Shopify with 100% accuracy[/tip] For those running a subscription store, the app integrates with ReCharge and Google Analytics so you can track all your subscription data. It also connects to your Facebook Ads and Google Ads for accurate marketing attribution and customer journey tracking. This way, you know which campaigns are actually working (and maybe more importantly, which ones are not). Tip: Hey, subscription stores! Now you can track all your subscription lifecycle events 2) Server-side tracking for complete accuracy Speaking of tracking, Littledata’s server-side tracking approach within Google Analytics beats out Shopify’s native reporting platform. For Segment users, server-side tracking ensures data is 100% reliable, which means better analysis and decision-making. 3) Quick setup Quick integrations should never be undervalued. Within minutes, Shopify merchants can have their stores armed with a steady data flow in Segment. Automated ecommerce tracking Like the popular Google Analytics connection for Shopify stores, Littledata's Segment connection uses server-side tracking to capture every step in your checkout flow, plus sales, refunds, product variants, and more. It’s the easiest way to ensure accurate, detailed data about sales and shopping behaviour. In fact, Littledata is the only recommended Segment integration for Shopify and Shopify Plus. Benefits include: Works with any Shopify or Shopify Plus store Server-side tracking for 100% accuracy Captures every touch point, including checkout steps, sales data and customer lifetime value (LTV) Analytics audit to check for accurate tracking The connection captures what happens on your Shopify store, then pushes that data to Segment so you can send it to hundreds of Segment destinations: Putting the data to use So what are some ways you can use this raw data as actionable insights? Better marketing automation Personalize and hyper-target your campaigns even more General ecommerce CRO Better reporting and analysis For example, you can push your Shopify data to tools including Hubspot, Salesforce, Mixpanel and Google Analytics. [note]Browse our Segment help guides for details about which events you can track with our Segment connection.[/note] Better actionable insights is really why Littledata built a single Shopify connection to be used as a source for Segment. By centralizing your data with Segment, you can ensure that you have data consistency when using the data across multiple destinations like Google Analytics, Klaviyo, Facebook, Friendbuy and Hotjar. Not only will this save 100s of development hours building and maintaining multiple integrations, but it also frees you to adapt your data stack for any opportunity, like debugging, testing and reviewing your data collection. Welcome to a truly smarter solution! Like we mentioned, Littledata is the only recommended Shopify connector for Segment. Want to give it a try? Our new 30-day free trials will give you a full month of accurate data so you can feel the difference for yourself. Our enterprise plans also include the option for custom Segment data audits, setup and reporting. We’re here to help you scale!
New 30-day free trials!
In a month of grim news, we have some good news to share. Whoever you are, wherever you are, we think everyone deserves to make data-driven decisions We're excited to announce that we've extended Littledata's free trial from 14 days to 30 days. 🎉 The 30-day free trial is available to any Shopify merchant on any plan -- Shopify Plus? Multi-country setup? Selling by subscription? We've got you covered. Successful brands use Littledata to know the real return on their advertising spend (ROAS), calculate customer lifetime value (LTV or CLV), get complete marketing attribution, and much more. So as companies around the world move online and need to make data-driven decisions quickly, we're here for you. With the free trial, you can: Fix your Shopify tracking automatically: With just a few clicks, you'll see accurate data in Segment or Google Analytics within 24 hours. No more data discrepancies between Shopify and GA! Set up any number of connections: Add connections to track CartHook funnels, ReCharge subscription ecommerce, Facebook Ads, Google Ads, and more, with our full range of connections and integrations. Get support from an analytics expert: We started as Google Analytics consultants and we're always here to help. Choose the plan that's right for you and your business, and get help with everything from data audits to custom setup, analytics training and GTM support. (And yes, we offer support during free trials!) Getting started with the trial You can get started here. After clicking Start Your Free Trial, you'll be brought to a sign up page to create your account. From there, just a few quick steps before accurate data starts flowing: Connect your Google Analytics account Connect Shopify to Google Analytics You're all set. Welcome to accurate Shopify tracking! If you have questions, get in touch with our team of Google Analytics consultants. We're here to help! Using Shopify and Segment? If you're looking for a way to send Shopify ecommerce data to your Segment workspace, you're in luck. Over the past year, we worked closely with Segment to create the ultimate tracking solution for Shopify stores. Our Segment connection is now available to all Shopify merchants, and we've extended the 30-day free trial to the Segment app for Shopify too. Connect Shopify to Segment with a free trial today. Selling by subscription? If you're selling products by subscription, you'll be pleased to know that the extended free trial includes unlimited access to our top-rated subscription ecommerce tracking tools. Use Littledata's ReCharge connection or Bold Subscriptions integration to fix your data today. Why wait? It's the most advanced solution on the market for Shopify stores that want to track recurring payments and subscription products -- yet remarkably simple to set up, and powerful from the get-go. Start your free trial today. Stay home. Stay calm. And say hello to accurate data! [subscribe]
How COVID-19 has affected Shopify stores so far
In the wake of COVID-19, things in the ecommerce world are hanging in balance. We've been encouraged by businesses and agencies in the Shopify ecosystem stepping up to pool their resources and talents to help more vulnerable store owners (e.g. see how Shopify is helping, as well as Offline2On, an initiative we're involved with at Littledata). But, since we're analysts at heart, we wanted to take a closer look at recent sales trends among Shopify stores to see the impact COVID-19 is actually having on shopping behavior. Shopping behavior during COVID-19 While some stores have seen a surge of shopping activity and orders, others have struggled to match their normal volume. With no end in sight to the global pandemic, many shoppers are choosing to be frugal with non-essential spending. To find out how many Shopify stores were either surging or struggling to stay afloat, we broke down the data, week over week, from Q1 2020 (8 weeks total). We focused on: Order volume Average order value (AOV) We chose these metrics in particular because they're two of the strongest indicators of overall shopping behavior. [note]See how Littledata is responding to COVID-19 to help ecommerce sites survive and thrive during the crisis.[/note] We sampled 200 Shopify stores from across 5 different industries: Beauty Food and drink Health and fitness Pets Style and fashion But before we drill down data by industry, let's look at ecommerce as a whole. Global ecommerce trends and observations While global ecommerce has experienced an increase in order volume over the past 2 months, you can see the recent, steady decline in AOV during the same period (though it has mostly remained unchanged since Feb). It's possible the spike in order volume is due to social distancing, as country after country institutes their own version of stay-at-home orders. Interestingly, AOV's decline could be due to shoppers squeezing their wallets a bit tighter during the pandemic. With uncertainty looming in just about every area of life, some marketers believe shoppers are more reluctant to spend more per order; they're mostly sticking to "essential" purchases. Shopify order volume & AOV by industry The first graph below shows change in order volume by industry. The second graph illustrates changes by average order value, also segmented by industry. Beauty From the middle of February to now, the beauty industry seems to have leveled out in terms of orders. This is a pretty standard showing for beauty, which does not seem to be drastically affected by COVID-19 so far. The beauty industry's AOV may have seen an early drop, but has been steady since. Food and drink Food and drink likely experienced the rise in order volume the past few weeks due a the surge of worrisome shoppers; global uncertainty about the pandemic means grocery stores and supermarkets were packed for weeks as people stocked up as much as possible. Many subscription boxes (and meal replacement brands such as Soylent and Huel) have also seen a surge in order volume. However, the industry has hit a steep decline in the week since. A slight increase in order value overall, but nothing alarming or surprising here. Health and fitness Similar to food and drink, health and fitness saw a spike in AOV a few weeks ago that has since led to a steady decline. With no end in sight to the pandemic, this may continue as people opt to do their workouts at home and spend less on non-essential nutrition supplements and apparel. Pets Interestingly, the pets industry sank into a trough through most of February and March in terms of order volume, but has remained steady in terms of AOV. Style and fashion Style and fashion is looking like the "trendiest" industry (bad pun, I know) since early February, with a sudden spike in order volume (about a month ago) followed by a sudden drop. Style and fashion stores may see a resurgence soon, but it's too early to tell if this shopper behavior was due to COVID-19. As you can see, average order value has increased over the past few months in this space. So what's next? Over the next few months, we'll analyze the data from Q2 for a bigger picture of COVID-19's affect on Shopify stores. In the meantime, check out our benchmarks for Shopify stores and general website performance benchmarks. These tools are designed to help you gauge your site performance, as well as metrics like AOV, ecommerce conversion rate, mobile search bounce rate, server response time, and more. Stay tuned for new Shopify data analysis soon!
Why remote work is more productive
The fast-spreading coronavirus is the last reason we want to be hyping up remote work. But alas, here we are. 2020 was deemed “the year of remote work" by LinkedIn leaders. More companies than ever were projected to make true strides in shifting to a more flexible, sustainable remote work model. As companies turn to remote work as a potential solution to minimize the spread of COVID-19, there are some other, very real concerns: According to Workplaceless, only 30% of business leaders feel their company is well prepared for the increase of remote work Less than 10% of employees strongly agree that their leaders have the skills needed to thrive in the digital economy Before the virus began spreading, 38% of remote workers received zero training on tips and strategies for effective remote work Tammy Bjelland, CEO of Workplaceless, even expressed concern about both employees and employers being extremely ill-prepared for this abrupt work culture shift: While remote work is a valid strategy to maintain business continuity in times of crisis like the outbreak of COVID-19, suddenly allowing remote work with no clear policy or processes in place will not have the same positive outcomes as investing adequate resources into preparing leaders and employees for success in a remote environment. And these are fair concerns. With the current public health crisis, a huge chunk of the workforce is starting to experience remote work for the first time. And the patterns don't lie: Employees generally enjoy it. But many larger companies are typically reluctant to change, especially to such a fundamental reshaping of the workplace. In spite of all of the bad consequences of the recent virus outbreak, remote work might be the best thing to come out of all of this. It might finally bring this work revolution to the mainstream, after years of slowly brewing only within small teams or freelancers. At Littledata, we have a fully distributed team in four different countries and six different cities. Here are some benefits of our global remote culture: 1. Shorter commute time Most remote workers do their work either at home or at co-working spaces or cafes (and the same is true of our team). These are usually closer to home. Compared to my last workplace, I now save 40 minutes every day when I go into our co-working space, or 70 minutes when I work from home. That might not seem like much, but 70 minutes saved every work day comes out to 24 hours saved per month (3 full work days). That wasted energy can be put to better use by focusing it on daily work tasks. 2. Less distractions An office is usually a loud place, and even more so in an open-space layout. Although I like talking to colleagues (even though I'm more of an introvert), it can be unproductive. It can take up to 23 minutes to return to the original task after an interruption. Most of the time, I only keep the essentials with me (laptop, charger and headphones). I don’t have to water any plants, I don’t have to rearrange my cat photos on my desk, I don’t even have a fixed desk to be emotionally attached to. :) My co-working space is specifically tailored to tech companies. So even when I do get distracted, the talks are mainly about new technologies, which could actually help solve some bugs at work. Every few days, we have tech meetups organized as well. 3. Everyone arrives in meetings on time This may seem counter-intuitive, but it's true; when the calendar alerts you of a meeting, everyone is usually on the conference call within a minute or two. Every teammate is very focused on the tasks at hand, so not much useless talk occurs. Sure, the connection might drop for someone, or someone might mute their microphone by mistake, but these things get better over time. Plus, getting everyone on the same page is easier by sharing your screen — not cramming the whole team into a conference room. 4. Mutual trust and empathy At the heart of every successful remote team is trust. Sounds almost too simple, right? It’s not. When employers trust their people and the people trust their employer, good things tend to happen. Companies tend to grow, cultures tend to strengthen, and productivity tends to spike. And this isn’t unique to remote work. It’s at the core of good leadership for any organization — government, schools, non-profits, sports teams, etc. Remote work as a result of COVID-19 isn’t a tropical vacation — it’s a stressful time, especially for workers living in urban areas. Your team leaders should empower you (and trust you) to do your best work, even during this coronavirus outbreak. We certainly feel this kind of trust and empathy from our leaders at Littledata! 5. Bonus: benefits for companies As companies embrace remote work, they often realize that there are more benefits than overhead cost-cutting: Recruiting: when you make your operations remote, you have a much larger talent pool to choose from. Global support teams: you probably provide some sort of support to your customers or partners, either by phone, email or live chat. Having support teams around the world helps your team cover any timezone, and faster response times means happier customers. Of course, working remotely is not for everyone. Reduced oversight and in-person communication can reduce productivity. However, at Littledata, we believe the opposite is often true: working remotely can not only increase productivity, but can also boon creativity, critical thinking and lead to happier employees. During this coronavirus outbreak, companies are trying to figure it out. But one thing's for sure; for many people, remote work is more productive — whether or not we're social distancing. [note]We're hiring at Littledata! Check out our job openings[/note]
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