Optimising your ecommerce store for the mobile-first index

In March 2018, after a long digital drumroll of anticipation, Google announced that it was rolling out mobile-first indexing. What does this mean for your SEO? In short, if your ecommerce site isn’t optimised for mobile, you’re losing out on a huge source of traffic. Source: Google After much research into the way people are now interacting with search engines, the conclusion is that there has been a marked shift towards mobile. In typical Google fashion, what searchers want, searchers get. So, it was decided that mobile would be a top priority. But how dramatic has this turn towards mobile been? The answer is definitely substantial enough to warrant this new shift in Google’s priorities. According to this Statista report, in 2018, 52.2% of all web traffic comes through mobile channels. While that is indeed significant, it is not the most telling fact about the current state of mobile traffic. What is even more noteworthy is the steady pace with which this form of traffic is increasing. The same Statista study shows a rise from 50.3% the year before, which built on 35.1% in 2015. This is not a trend which is fly-by-night. As you already know, when it comes to eCommerce, the success of your business depends on keeping up with search engine best practices and ranking criteria. These best practices can help you boost your ecommerce search traffic. With this in mind, you simply cannot afford to ignore mobile-first. Before I tell you how to adopt this for your eCommerce store, it’s necessary to explore what mobile-first indexing entails. Let’s dive in. What is mobile-first indexing? In a nutshell, mobile-first indexing refers to a method of search engine ranking that makes use of the mobile version of websites to organize SERP items. Google looks for relevant data to decide how best to answer the questions their searchers are asking. If the army of crawling bots find relevant information on your site, you may be moved up the ranks. In the past, Google rankings were based on desktop versions of websites. With mobile-first, the move is towards crawling and indexing mobile sites, rather than their desktop companions. This means that websites must be responsive and suitable for use on mobile, or mobile versions must have the same comprehensive content as the desktop. If you are breaking into a cold sweat as the realisation dawns that all your SEO efforts have been concentrated on your desktop site, take a deep breath. As Google has said, the move is gradual, and will not happen without notification in the Search Console. If they deem your site ready for the move over to mobile-first indexing, you will receive the following notification: Source: Google It’s important to note at this point that the Mobile-first index is not a separate index. Google continues to only have one index, as it always has. The shift means that the mobile version of websites will be prioritised, rather than being a move towards an additional type of indexing system. But how can you optimise for this change? 3 key steps to mobile optimisation 1. Switch to one responsive website As Littledata recently outlined on this blog, moving to responsive web design can be a very good move. What is this responsive design I speak of? Quite simply, it refers to web design that works well across a range of platforms. It prioritises user experience to ensure that the person interacting with your site is able to navigate it with ease, regardless of which device they use. A major perk of this is that whomever is in charge of the upkeep of your store does not have to monitor two (or more) different versions of your site. They have one site to take care of which will, if intelligently-constructed, work for an optimal user experience. If you do prefer to keep things separate, make sure that you pay attention to the mobile version of your site, rather than it merely acting as a subsidiary of your desktop site. As we will look at in step 3, it’s not a given that your SEO efforts will migrate over to the mobile version without some cognisant intervention on your part. 2. Get speedy Hopefully, page loading speed has already been a major priority when it comes to your SEO efforts. Sales in the eCommerce sphere are highly dependent on being able to keep your shoppers engaged and open for conversion to a sale. If your page does not load quickly enough, your customers will not stick around. Note: Check out these case studies on HubSpot for examples of how the speed of your site can affect your profit margins. When it comes to mobile-first however, page load speed is even more integral to your success. It is most certainly a top priority for Google in terms of how they allocated their ranking positions, and should be for you too. Luckily, there are numerous methods to both test and increase your page load speed: Start by looking at what Google’s very own Search Console has to offer. Through their Webmaster Lab Tools, you’ll quickly be able to see how well your site is performing and whether you need to step up your game. Third party tools such as Think With Google can be excellent accompaniments to other Google Analytics tools when it comes to deciphering how your site is faring. Ensure that your web design is not slowing down your whole operation. If you don’t have the technical knowhow yourself, get a developer to run an audit to see if your server speed, content configuration, or baseline coding is placing any obstacles between your users and an instantly-loading page. 3. Ensure your SEO tactics are still powerful If you have spent a lot of time and energy ensuring that your desktop site is fully ”SEOd”, make sure that your efforts carry over into the mobile iteration of your eCommerce store. Here’s a very brief checklist: Is all that beautiful content you created crawlable in the mobile version of your site? Those titles and descriptions that you put so much effort into? Make sure all your metadata carries over! Is the mobile version of your site verified with Google’s Search Console? Some final tips As an eCommerce shop owner, your concerns are not only getting customers to your site, but ultimately converting them. When it comes to mobile, there are specific trends that CROs are highlighting when it comes to transforming your customers into paying ones. In this comprehensive analysis by Shopify, they take an in-depth look at a study done by inflow on Mobile Conversion Optimization Features used in Best-In-Class Retailers. What is particularly useful in this report is what they refer to as a don’t and a do in terms of what is currently leading to optimal conversion rates for eCommerce business owners. As a parting gift, I’d like to share these two insights with you as ways to bolster your own efforts. In summary: Say no to hero slider images. In-depth research into mobile conversion rates has illustrated that customers are less than moved by them. Usher in the age of the top navigation menu. A relatively unused feature in the eCommerce world, all the data is pointing towards its efficacy in terms of mobile conversion rates. The takeway... Point 1: Don’t panic. Google will notify you if they’re switching you over, and will prioritise sites they deem more ready. Point 2: Start thinking with an on-the-go mindset. Make sure your store’s UX for mobile is as streamlined as possible. Make sure that your SEO efforts have carried over. Point 3: Don’t stop at optimising your mobile site for traffic - optimise for conversions too. Understand what will compel mobile customers to a sale. Good luck!   This is a guest post by Charlie Carpenter. He is the co-founder and CEO of Kite. He is a mobile advocate with over ten years of industry experience. After working for large and small agencies for many years, he co-founded Kite; a software solution for print-on-demand, zero inventory merchandise, and personalised photo print goods. As well as an entrepreneur, Charlie is a seasoned product strategist with experience of various types of digital projects which include: Responsive and Adaptive Websites, Mobile & Tablet Apps, Hybrid Apps, Cross Platform App development. You can connect with Charlie on LinkedIn, and follow him on Twitter.

2018-12-05

Average order value benchmarks 2018: how do you compare? (INFOGRAPHIC)

The holiday shopping period has us obsessed with one of our favourite ecommerce metrics: average order value (AOV). How does your site compare? A new infographic breaks down the stats. Increasing average order value usually has a dramatic impact on profits and ROI from marketing spend. It is also a gift that keeps on giving, as optimisation in this area is something that can deliver ongoing results over the long term. What does ‘average’ look like? Well, that’s going to depend on your sector, as well as the level of optimisation maturity reached by your peers. There’s not much point comparing the AOV of a small jewellery site with a large travel website. It doesn’t tell you anything meaningful. It’s more interesting to deep dive into your niche, and the good news is that we have some sector-specific ecommerce benchmarks to share with you, based on data from the 12,000+ ecommerce websites that have connected to the Littledata app. Below is a visualisation to show you some of our numbers (there's much more to explore within the app). Compare your own performance To see your own data alongside the industry averages, simply hook up your Google Analytics account with Littledata, and the app will show you how you’re performing relative to your peers (it’s free to connect). The app will also show you benchmarks for the other key ecommerce metrics, alongside AOV. No doubt you’re also interested in things like conversion rate, checkout completion rate, product list CTR, and so on. Are you benchmarking your ecommerce site in the best sector to help you increase revenue? We use the IBM Watson API and some smart logic to categorise websites automatically, though you’re able to manually override that should you need to do so. For example, you can compare against similar sized SEO-driven websites in your location, or look specifically at retailers in your vertical (eg. health and beauty products by subscription). Underperforming? We’ve got your back... There’s no need for panic if your numbers don’t look as good as your peers, as the Littledata app will recommend specific optimisation ideas via our new Missions feature. You can launch missions to improve your ecommerce performance and increase sales. I'd love to know what you've done to increase average order value. Do leave a comment below if you have tips to share. PS. Feel free to share this infographic, or include it in your own blog posts, as long as you include a link back to this post and our main website (www.littledata.io).

2018-11-30

Introducing Missions: actionable ideas to increase online sales

Over the past few months we’ve been working on a new feature for Littledata users. Our new Missions feature is a data-driven recommendation engine for ecommerce optimisation. The Missions concept is simple, yet powerful. First, you connect Google Analytics in order to see how your site is performing relative to the benchmarks in your sector. Then, if you are underperforming in any given area, the app will suggest some specific optimisation missions. Now, you might think that in 2018 the vast majority of ecommerce websites are serious conversion machines, but that’s simply not the case. Most websites remain woefully under-optimised and are leaving way too much money on the table. Checkouts are abandoned, users bounce before pages load, forms are left uncompleted, and so on. This is becoming a big problem, given the competitive landscape in many sectors. Acquiring new customers is increasingly expensive. A surefire way to make your marketing budget go further is to optimise your website, but where should you start? This is precisely where Missions comes into play: you launch individual missions and work your way through the suggested tasks to improve ecommerce performance, metric by metric. Missions: website optimisation made simple We’ve spent a lot of time researching optimisation techniques that have been shown to work for other companies. That’s not to say that they’ll definitely work for you, but proven ideas are usually well worth testing. We now have hundreds of actionable ideas, which have been clustered together into launchable ‘missions’. Missions are aligned to key ecommerce goals, such as increasing average order value, product list CTR, add to cart rate, checkout completion rate and conversion rate. Individual missions cover areas such as persuasion, merchandising, user experience, copywriting, pricing, CTAs, findability and trust. And since Littledata is good at measuring the little data, you’ll be able to see the results of your efforts within the app. Who should use Missions? Missions is for anybody that wants to optimise a website. It can be used by large digital organisations, SMBs and micro businesses. It is particularly useful for agencies with multiple clients, especially where there are recurring optimisation tasks over multiple websites. The ideas in each mission include guidance on who should be involved in implementation. Roles include ecommerce manager, web developer, copywriter, marketing strategist, and UX designer. How to launch a mission Start by connecting Google Analytics, so we can help you measure success and prove ROI. Once connected we’ll run a quick check to make sure your analytics setup is in good shape (the app will suggest fixes, if anything is awry). You can then compare your performance against your peers, to identify areas that are ripe for improvement. We’ll show you this at the top of your dashboard: By drilling down into each of the above categories you’ll be able to see the detail. As an example, let’s look at the main metrics in the ecommerce category. You’ll see your own data alongside ecommerce benchmarks from your sector (based on data from more than 12,000 websites). This makes it easy to compare and contrast performance. It looks like this: In the above example you can see that ‘add to cart rate’ and ‘conversion rate’ are both considerably lower than the norm. Both of these areas are ripe for improvement. Another metric in the ecommerce category is average order value. For this particular sector the average is $28, and while this particular website is doing reasonably well, it isn’t yet a top performer. Increasing AOV is one of the quickest ways of growing revenue, so we can launch the following mission: So, this first mission - ‘Average order value fundamentals’ - will help you to incrementally increase AOV. It includes ideas in areas such as product bundling, cross-sells, up-sells, wishlists, pricing strategies, personalisation, social proof, and so on. Here’s what the mission looks like - note that each tip can be expanded to reveal more information: You can work your way through the mission and implement (or skip) the ideas. Press the ‘mark as complete’ button to start tracking performance. Once you have done that we will start monitoring performance: Reach your goals, faster Missions should generate considerable - and provable - ROI for the SMBs, corporates and agencies that use it. Work your way through the missions to improve the customer experience, and remove the friction from the buying process. The first iteration of Missions is natural next step for Littledata. Our long-term goal is to develop Missions into an AI-driven optimisation engine for ecommerce teams. We hope you’ll join us for the ride. People trust Littledata to audit, fix and automate reporting. They also use our benchmarks to check and compare their performance, relative to their peers. And now, with Missions, digital teams can set about actively increasing ecommerce revenue. We hope that Littledata Missions will help you to fast-track your goals and KPIs. Give Missions a try today and shoot for the moon.

2018-11-21

15 Shopify apps to help you increase average order value (AOV)

We recently flagged up 15 proven techniques to help you increase average order value, which is one of the fastest ways of growing ecommerce revenue. Many of Littledata's customers use the Shopify platform, so I thought I'd take a look in the app store to see what's available to help implement some of these techniques. I found dozens of great apps that can be used to quickly test some of our ideas. In doing so you might just increase conversion rates and other key metrics too. Below are 15 of the best ones - click on the screenshots to check them out in more detail. Many of these apps are paid-for, though normally offer free trials, and in any case the monthly cost is low. You should make back your investment and then some. I've focused on the apps that have high review scores. By installing these apps and launching Littledata's optimisation missions you'll be able to quickly improve ecommerce performance. Do let us know how you get on! CartHook CartHook's app allows you to create a customisable one-page checkout, which helps to simplify the user experience and can improve conversion rates. It also allows you to upsell, by showing customers relevant products after they have completed their initial purchase. CartHook also provides you with the option of showing customers a final thank you page. You can also use the app to build custom funnels for each product. Neat. Littledata integrates seamlessly with CartHook's one page checkout so you can track every part of the ecommerce sales flow. Enquire This app allows you to show customers post-purchase surveys, to help gain valuable insight into what made them buy. You can ask customers all kinds of questions. The default is 'How did you hear about us?', but other questions can help you profile your customers, to gather feedback, testimonials, reviews, or to segment email lists. Use the survey data to refine your marketing efforts, in order to attract the right kind of buyers. Plus, I've heard through the grapevine that a Littledata - Enquire integration is coming soon. Stay tuned! Cross Sell As you might have already gathered, this is a comprehensive cross-selling app. Persuading customers to add more products to their cart is a proven way of increasing average order value. With Cross Sell, you simply hand-pick the products you want to attempt to cross-sell with each item. It comes with the “Smart Cart” feature which recommends cross-sells based on the last product that the user added to their cart. The app will also cover you when the ones you select are out of stock, by showing default products. Upsell Bundled Products Here's another app that does what it says on the tin. Use it to create product bundles. Bundling reduces cognitive load and can be incredibly persuasive, especially when discounts are on offer. This app allows you to package up related products so that customers can buy them with one click. You can create unlimited bundles with the same product, to test different ideas. Discounts can be applied as a set price or a percentage (we advise that you do both, but definitely the former). Countdown Cart This is a widely used countdown app, which has been very well rated. It lets you choose from a wide range of themes to suit your store. The app is free, lightweight and installs very quickly. Features include a classic countdown timer, which puts pressure on the shopper to purchase before the clock hits zero. It also makes use of real-time social proof by show shoppers how many people are viewing items, and how many times something has been sold. This can increase the motivation to buy. Enforcing principles of scarcity can lead to an uplift in conversion rates and AOV. Discounted Pricing You can generate more sales by offering discounted pricing at different thresholds. This app allows you to offer shoppers volume discounts, which is a proven technique to increase order values. Show shoppers how bulk buying becomes more cost efficient, and they might just add more items to their cart to qualify for the bigger discounts. The app allows these discount tables to be visible on all devices, and is quick to set up. AfterShip Returns Center Reduce friction between your shoppers and your store by allowing free returns. This helps to encourage higher spending by creating a ‘risk-free’ purchase experience. With the app, customers are able to submit return requests in a few clicks. The best thing is that you don't necessarily need to lose the spend, as you have the option of adding credits to a customer's account (as well as issuing a refund back to their bank account). Wishlist Plus Wishlist Plus allows users to add products to a wishlist without needing to be logged in. It also syncs wishlists across devices. These features help to remove purchase barriers, and when checking out a shopper may be tempted to add products that are sitting in their wishlist, which will increase order value. The app has gained a 4.9 rating on the Shopify App store, and the reviews reference the "excellent customer service" provided by the developers. Rewardify Rewardify allows you to add credit to your customer’s account when they complete certain tasks such as meeting a minimum spend, selecting a specific shipping option or buying certain items. All great ways to increase AOV. Gift Cards, Loyalty & Rewards You can use this app to offer deals such as a free $10 gift card with the purchase of a $100 gift card, or selling $100 cards for $85. Show these kinds of offers to the right people at the right time and you might just increase AOV. The app also allows you to send gift cards to other people, and to use store credit as an upsell tool. Product Reviews Product Reviews is a simple app that provides a platform for social proof - a key psychological phenomenon to keep in mind when trying to increase AOV. It sends review scores to Google to enhance your listings, and you can also determine which reviews to show and hide. Gift Wrap Plus Many shoppers are happy to pay a few extra pounds to have their products gift-wrapped before they arrive. Installing this app allows you to offer that option, and it is one which can definitely increase your AOV. The app allows for extras such as gift messages, and lets you see your best performing gift-wrap styles. Ultimate Sales Boost Here's another app that focused on urgency and scarcity to boost conversion rates and average order value. It has plenty of features to help you improve merchandising, calls to action, and highlight social proof, such as low stock warnings and 'recently sold' alerts. The app is easy to use and configure, which helps to explain its 4.9 star rating. Smart Shipping Bar Use this to promote shipping offers via a bar at the top of the page, which updates as items are added to the cart. It will show customers when they qualify for free shipping. This is excellent for any store that offers free shipping when a minimum order amount has been reached, such as $50. And that's a proven way to increase AOV. Littledata Before optimising your store you must make sure that you have accurate data, in order to measure the results. We've found that almost nine out of ten Shopify stores have a broken analytics setup, so the chances are that you'll need to make some tweaks. https://www.youtube.com/watch?v=hE4nzZycVLE#action=share The Littledata Shopify app fixes your tracking automatically. It also provides benchmarks against over 12,000 ecommerce sites, so you can compare your own performance vs your peers, and includes a suite of AI-based reporting. What should you do with all that data? Littledata's new Missions feature recommends specific ideas to help you improve the crucial ecommerce metrics such as AOV, add to cart rate, product list CTR, checkout completion, and conversion rates. Missions provide step-by-step instructions for proven ways to optimise sales and conversions. Work your way through the missions and get ahead of the pack!

2018-11-13

Getting started with Universal App Campaigns

With 3.8 million apps available for Android users and 2 million apps in Apple's App Store, it can be tough for an app developer to stand out among the competition. But with Google's Universal App Campaigns (UAC), developers have an opportunity to market their mobile apps with targeting options based on audience demographics and behavior. It all happens automatically -- as long as you set up the campaigns correctly. In this post I take a look at how you can put machine learning to work for you, using the power of Google’s Universal App Campaigns. Campaign set up Getting started with a UAC is relatively easy. The three steps are to identify an audience, ensure conversion tracking is set up correctly, and relevant text, video, and images are available for the campaign. The two major actions for UACs are to find new users who will install the app or those who will perform an action inside the app, such as making an additional purchase. One the UAC is set-up, it is eligible to show on Search, Display, YouTube and the Play Store. The initial setup is straightforward. The advertiser only needs to provide four lines of text with images and with machine learning, Google decides which combination to show to a particular user. Goals When you consider goals for your UAC, the install action is an obvious one regardless of the app category. Targeting options includes people who are likely to install the app or who are likely to install it and perform in app action. It is up to the advertiser to determine what a valuable action looks like and ensure conversion tracking is set up before launching a campaign. In-app actions, or goals, or can be either success actions or proxy actions. With a success action, the app user makes a purchase inside the app, upgrades the service, or signs up for a paid subscription; something that generates revenue. Assuming success actions happen at least ten times a day with users, the system has enough data to identify and target the right audience for your UAC. If volume of success actions is low, there is not enough data for machine learning to make decisions. In that case, the advertiser can identify a proxy action which is a behavior that is likely to lead to success action. An example of this is someone who added payment information to upgrade service but did not follow through with upgrading. Or it could be tracking which of your users share incentives with their network. Advertisers need to think carefully about what a proxy action truly is. When it it is too early in the funnel, it includes people who are less likely to convert and not a good representation of those who will later perform a success action. If a mid funnel behavior is identified as a proxy action, rather the the top of the funnel, it may better represent people who are closer to converting so it is more likely to later result in a success action. Conversions Setting up and collecting conversion data is a crucial piece to success because these campaigns look at past searches, browsing behavior, and other apps used to determine who is most likely to convert. Before launching a UAC, ensure this conversion tracking is set up correctly or your will not be measuring goals that matter. For e-commerce sites, the primary conversion is clearly to drive revenue in the form of an in-app purchase or perhaps subscriptions. With luxury retail, it is especially important to have conversion recording correctly because of the multiple touch points. And Shopify users can use the Littledata reporting app to gain even more insight on the user journey through that platform. Measurement and optimization There are immediate metrics to monitor - app installs and in-app purchase - but there are also long term considerations such as the customer lifetime value (CLV), that should be part of your overall strategic marketing plan. A single user who makes a purchase provides direct revenue. If they refer someone to your app, that is considered indirect revenue. The first number is clear-cut revenue and easy to measure. The second is one that you determine based on your internal data, meaning what type of behavior and interaction with customers generally leads to a sale. The value of both of these actions contribute to the CLV. Lifetime is the length of time they interact with your app. If they install the app and use it to buy things over the course of a year, then stop, their CLV time period is one year. Once you have identified your CLV, use this value to set your target CPA and optimize it based on performance. Decide what you are willing to pay for a success action and what you will pay for a proxy action, knowing that number will likely change over time. As data comes in from your UAC, you can compare the lifetime value of your different customers through segments. Segments help you uncover those customers who purchase every couple months compared to those who only make an initial purchase. Those the make multiple purchases represent segments with a higher value. Drilling into data with segments allows you to see who gives you the best return for your investment. This level of detail helps you identify how much you paid in your UAC for to acquire each type of customer so you can adjust accordingly. Review what you paid initially for the type of users that you bring in and compare that to their lifetime value. Are you investing your budget in a UAC that brings in users that generate recurring revenue? When you bid strategically based on a lifetime value, you are not overly focused on short-term transactions. It is less expensive to keep a customer than to acquire a new one so you want to think in those terms. What next? Decide on UAC goals that make sense for the purpose of your app. What should users do in addition to downloading the app and what behaviors indicate they are getting close to a conversion? Gather assets - text, video, and image - that are enticing for users and ensure conversion tracking is setup properly. Without proper conversion tracking, you miss out on the data you need to determine success. Monitor performance of your campaigns, and if you run an ecommerce site, track a wealth of data with the Littledata app. Think about the CLV and optimize your campaigns to reach the right users rather than any users. Your bottom line is generating revenue so keep that in mind with every UAC. With careful planning and well managed campaigns, your app can stand out in a crowded marketplace.

2018-10-31

Increase ecommerce conversion rates with segments in Google Analytics

Are you generating enough site traffic? Are there enough visitors each month that engage with your content and spend time on your site? Those are good things, but the important question is how you are doing with conversions, as that is where the magic happens! For many businesses, there will be slumps where conversions are not where you need them to be and increasing conversions is tougher than bringing in visitors. The reasons for not converting are many, which could include a poorly designed landing page or frustration with a slow page load time. Fortunately, the technical aspects of your site are somewhat clear cut and influence all users to the site. Either it loads quickly or it does not. It responds to mobile devices or does not. But there are principles that are about the groups visitors to a site. What do they search for and can you provide it? How are they different from each other? How are they similar? In short, you need smart segmentation if you want to continue to increase conversions. Here's a quick guide to using segments in Google Analytics. Segments vs personas In this post, we will build on some of the work you have hopefully done to create personas and highlight the value of segments when optimizing for conversions. Personas help you be empathetic to your customers. Visualizing a 35-year old professional female makes it easier to create the right message for her rather than general messages to all women. This is not about stereotypes. Personas help you hypothesize about similarities in how people behave. So how is that different from segments? There is confusion with segments versus personas and you want establish a definition for your team so you all work from the same framework. In the simplest terms, you segment your audience with existing data and create campaigns based on personas. Start with your segments. With Google Analytics, you can use segmentation to group people by identifying criteria such as location. Think of segments as the somewhat objective view of your audience based on raw data. (There is still some subjectivity when deciding the makeup of segments). Personas are very subjective - based more how a person thinks or feels. Get to know your audience with Google Analytics Google Analytics provides a lot of data that helps us understand our segments if we go beyond basic metrics, such as pageviews. Below are a few ways to learn more about your segments with the goal of increasing conversions and adding depth to your personas. Pages per Session: This is a basic metric in Google Analytics but you can go beyond scenarios, such as users visiting two pages compared to those visiting seven pages. Look at which pages they visited. Did they visit the intro offerings (probably a newcomer) or the help section (probably an existing customer)? Did they read the entire section about a topic (more methodical) or buy on the first visit (maybe more impulsive)? Note these are assumptions about motivations but you can develop hypotheses based on behavior. Content Grouping: Content grouping categorizes your site content based on rules created in the Admin section of your Google Analytics account.   Once you have these rules, you can view content groups for different scenarios, such as where people are the journey, how they flow through content, how they came into your site (traffic source), and how much time they spent on there. For sites with thousands of pages, this makes it more manageable than viewing individual pages. You can analyze conversions on the categories of your site rather than a specific page. Cohort Analysis: Found in the Audience section of Google Analytics, this is used to examine the behavior and performance of groups of users related by common attributes. It allows you to view a group of visitors based on a shared acquisition date. If you have a drip campaign scheduled for May, you may want a Cohort Date Range of May 1 to May 7 to target people who first visited the site during that time period. You can learn if people who visited on a specific day were more inclined to visit again than other members of that group. User Login: Custom Variables can be fired when users login. That provides additional data for more advanced segments by identifying the behavior of different customer types. Site visitors self-segment when they log into the site to take an action. With Custom Variables, you can see how behavior is different for those who log-in versus those who do not. Bounce Rate: We all get hung up on this metric. People see a site bounce rate of 78% and begin to panic but you need to drill in to see if that matters. Do existing customers and regular visitors bounce from a blog post? That is expected. However, if new people regular bounce from the site, look at the landing pages. There could be a message mismatch with the source that sent them to a particular page. Affinity Segments: Use affinity and in-market segments in Google Analytics to help define your personas. They are broad classifications about users which may be helpful when layered on top of other characteristics. For example, you may discover segments that prefer one content grouping over another. Collect metrics that matter When there is a difference in the conversion rate and user journey among segments, it indicates your identified segments truly represent distinct types of users. Read that again because whether your segments make sense determines whether your data is any good. With the right segments, you can determine which groups to cultivate or which ones to not pursue with limited resources. For example, if one segmented group regularly buys add-ons for product, that might justify allocating more advertising dollars. With target segments identified, you can also look at which marketing effort attracted them to your site. Some of this is obvious. If users in their 30s never respond to a CTA on your site from Facebook, you may not want to pay for ads on that channel or even post to it regularly. So yes, we all care about who converts compared to those who do not. But remember there are stages leading up to a conversion and this Facebook audience could still have a role, so watch where in the process people drop off. And hopefully by now you realize that non-converters are more than just non-converters. View this by segment too to identity what non-converters may have in comment. As data comes in, additional segmenting can be done by on locations, time of conversion, brand search terms versus early stages searches. But do not collect data for the sake of collecting data. Although it is easy to do with the abundance of data available in Google Analytics, it does not guarantee a return for your efforts. Want to know more? Get in touch with Tina’s agency, 360 Internet Strategy, and follow her on LinkedIn.  

2018-06-19

9 ways to optimise landing pages for conversions

Conversion Optimisation is rarely a one-off job. You know that you should improve your landing page conversion rate, but where should you start? Whatever you decide to optimise to improve conversions, the process will take time and patience - whether you're optimising through design changes, A/B testing, or copywriting. In this post, I cover a range of landing page optimisation strategies, including CTAs and trust signals. There is always room for improvement on the website pages used for campaigns, especially when generic pages are used or visitors are sent to the home page. In an earlier post, we shared some best practices to reduce this friction. And there are multiple elements to test on a landing page, including the headline, images, use of testimonials, offers, and CTA. When optimizing for conversions, never test all those things at the same time because it will be hard to identify what worked, not to mention be very overwhelming. Below are suggestions of items to test that can have a big impact. 1) The right landing page headline Ideally, the headlines on our landing pages have a unique campaign proposition to get people to take the next step. When this is missing or unclear, there is no continuity from the traffic source that leads people to the page and results in the friction referenced above. Test variations on your campaign landing pages headlines as well as subject lines for emails and the titles for posts and articles. Different subject lines or headlines with the same content can have a big impact. 2) Trust signals Address customer concerns with trust signals, whether it is a product guarantee, testimonials, or a privacy policy. If you do not have brand recognition, you need these signals to make people comfortable with you. First trust signal: Use HTTPS Tech-savvy visitors may look for the https before your web address rather than http. As you can see below, the https indicates it is a secure connection, which protects sensitive information that may be submitted. Second trust signal: Justify form fields Give a reason for why you need information on website forms. If you do not have a good reason for requesting information, you should not make it required. It can turn away prospective customers who are not ready to provide that much information. 3) Remove words Look at copy critically. What can be removed from the page without changing the message? 4) Test alignment Test left aligned text and headlines compared to center aligned to see the different in performance. There are a lot of references on this topic but with testing, you can determine what works for your website. If the copy alignment makes it tough to read, visitors will not be around long enough to convert. 5) Use white space Create landing pages that are easy on the eyes with grouped content and white space. If you discovered words that can be removed - as mentioned above - this becomes easier to do as space is created from omitted content. 6) Group by color Group by color to show which things are related to each other on the page. The below dashboard shows items in green to indicate performance above the benchmark. Yellow indicates some room for improvement. There are different tools available to check the color contrast on your landing pages. 7) KISS (Keep It Simple, Stupid) Determining the offer on your landing page should never be difficult for site visitors. People should be able to see what it is within a couple seconds. If they have to read too much to figure out your offer or it is confusing, they may leave. 8) Reduce steps I received an email this week for a company that needs to reduce their steps. It asked me to click to confirm an appointment I made. When I clicked, it brought me to the homepage of the site with a prompt to log in with a username and password I did not remember. I did not look up my login info so I guess the appointment is not confirmed. (I will deal with it later!) Are there steps in your conversion process that can be eliminated? 9) Test CTAs Finally - and perhaps most importantly - you need a clear and measurable CTA. Ideally, your CTA is right next to the offer, rather than in a different section of the page. It can be a barrier if those elements are not close to each other. Note too if the CTA reflects where people are in the funnel. If I am being introduced to a product, I will respond to learn more. If I am ready to make a decision among several options, the CTA might say help me choose. Remember there are big actions and small actions. The macro action of help me choose puts money in the bank, but if that is my only option, I may not take any action since I am need to first learn more. Similarly, you can answer multiple web visitor questions, such as How much does it cost? and Where do I go to try your app?, with a CTA that says simply Start free trial. As you test the CTA on your landing page, and begin to collect performance data, you can learn how the response varies by segments. Search terms from ad campaigns or with site search can also indicate where people are in the funnel. Ok..but does the CTA really matter? Yes, the CTA really matters! I know small tests on a site can make a big difference, there is still the occasional example that blows my mind, like the Obama campaign donation button experiment results. It makes a case for why the choice of language in your CTA and segmenting your audience has an impact on conversions. In this example, the design features for the button were the same for all segments - a rectangular red button with white copy. But notice the difference in response rates based on the segment and copy on the button. Convinced that A/B testing for the small things matters? This test was done with variations in the CTA. The desired action was still a donation. Had they measured only the performance by CTA copy, they would have missed out on useful information about the segments. But had this experiment also included different colors, styles, and font, it would have been difficult to determine what resulted in a difference for each group. When optimizing for conversions, remember there are multiple areas to test but to never test everything at once. Make small incremental changes and continue to optimize based on performance. Littledata’s benchmarks are an easy way to keep track of where to improve, and there’s also a ton of additional content on the Littledata blog about conversions. We encourage you to look critically at areas to improve on your website pages, and then to take action!   Want to know more? Get in touch with Tina’s agency, 360 Internet Strategy, and follow her on LinkedIn.

2018-05-16

How to drive more traffic to your ecommerce site

Are you following a strategy to increase ecommerce site traffic, or are you shooting in the dark? In this guest post, Courtney McGhee outlines proven ways to get more web visitors. So you’ve created your ecommerce site and you’ve set up your social media profiles. Why isn’t your audience flocking to your site, cash in hand? The truth is, creating your website and social presence is only the first step toward generating traffic. Your strategies on these platforms will ultimately determine the amount of traffic that lands on your pages. You need to invest time, create relationships and sometimes even invest some money if you want to boost your numbers. In this guide, I'll show you proven ways to drive ecommerce site traffic. Step 1: Decide how many daily visitors you need Setting a clear, attainable goal should be the first step if you want to increase your traffic. Marketing strategies can be overwhelming if you don’t first determine what your goal should be. First, decide how much annual revenue you are looking to earn. Let’s look at the example of $350,000. Next, divide your total annual sales by the value of your average order. Let’s say your average order costs $50. This calculation gives you the number of annual orders you will need to reach your sales goal. For our example, that number would be 7000, or about 19 orders each day. Let’s realistically assume that 19 orders per day come from a conversion rate of 2%. That means you will need around 960 daily visitors if you are going to have 19 orders each day. These numbers will show you how much time you need to spend on generating traffic and can help you set attainable and measurable goals. Once you've decided on the amount of traffic you're shooting for, make sure your Google Analytics setup is giving you accurate data about all of your websites (including microsites) and isn't duplicating visitors. You'll also want to set up goals for specific events, such as when a customer adds items to their cart, signs up for your email list or completes a checkout. It's better to set up this tracking early before launching your new strategy--otherwise you won't know whether or not your new strategy worked! Step 2: Start your search engine optimization (SEO) Search engines are (or should be) one of the biggest sources of your traffic. Now, it’s time to milk them for all they’re worth. Search Engine Optimization (SEO) should be a main focus to drive organic traffic to your site. Whether or not you have just launched your ecommerce store, you should make a habit of reviewing each page and product on your site. To do this, you need to start an SEO audit. Enter your URL on an SEO tool like WooRank, and start an Advanced Review. You can add up to three competitors here to take your SEO up a notch. Add keywords you want to track in the Keyword Tool, and choose the location where you want to focus on. In the keyword tool, you will be able to see the volume and rank for each keyword and how you are doing against your competition. There are plenty of free keyword research tools available if you aren’t sure which ones you should be targeting. Now that you have chosen your keywords to use for optimization efforts, you should make sure you are using them in a consistent and natural way. Using them in your title tags, meta descriptions and body content will help you become more visible to your target audience. To really optimize your keyword strategy, I recommend setting up site-search tracking to see what visitors are searching for on your site and also monitoring how keywords convert on your site by adding Search Console to your Google Analytics account before moving onto the next step. Step 3: Craft your content...carefully Even for an ecommerce site, it is essential to have useful, relevant and authoritative content. Of course, it is critical to have product images, but product descriptions will really help you boost your traffic. With product descriptions, you can weave in the keywords you can easily rank for that can also drive conversions. It’s actually easier to rank higher for long tail, localized keywords that will align with your visitors’ search queries. If you are selling garden supplies and you can rank highly for “planter for tomatoes”, the produce descriptions should use “planter for tomatoes”. Include that phrase in the title, as well. The product images need to be clear and representative of the actual product you are selling. Don’t forget to include the alt text with every image you use. This should go without saying, but don’t use images you downloaded from the internet that aren’t pictures of what you are actually selling. Also, you can create content like product reviews or comparisons of different brands and models that are optimized for “planter for tomatoes”. You can experiment with other types of content on social media, like videos, that can help you rank highly on search results. Videos related to the product that can also be embedded on your site is another easy way to incorporate your keywords in your content. Step 4: Tap into social media influencers In terms of brand engagement, Instagram is one of the best platforms. There is a whopping 25% more engagement on Instagram compared to other social media platforms. Also, studies show that nearly 25% of online shoppers are influenced by social media recommendations. In order to tap into the influencer market, you need to find the people who are willing to feature your products to their many followers. Finding those people, though, is easier said than done. A tool like WEBSTA can help you find the most popular Instagram hashtags and accounts. Once you find the influencer with a substantial amount of followers that aligns with your general category, you can contact him or her and ask for your product to be featured. Step 5: Entice visitors with contests Let’s be honest: everyone loves a good freebie. Does your site have a gift that your customers will find worthwhile? Use your social media profiles, your website and your influencers to get the word out that you are having a contest for free goodies. If your potential customers think your gift is valuable, they will share it with their friends and families. The only con to this strategy is attracting people who are only interested in free stuff. These users will likely never convert to customers, so use this option only when it makes sense for your brand. Step 6: Publish user reviews Search Engine Land noted that 88% of shoppers trust reviews they read online. You can encourage your users to leave reviews on your website and social media accounts. Reviews will help you rank higher in search results, and users are more likely to click on your site/social media pages. User reviews ensure fresh, relevant content - a big plus in Google’s eyes. Here are some more stats from Econsultancy on why user reviews are so valuable: Bad reviews improve conversions by 67% 63% of customers are more likely to make a purchase from a website with user reviews Reviews generate an average boost in sales of 18% Step 7: Pay-Per-Click (PPC) advertising At least 43% of ecommerce traffic, on average, comes from Google search (organic). But, more than a quarter of traffic is coming from Google AdWords, according to Wolfgang Digital. So, it’s important to have both your SEO and PPC set up correctly. As mentioned above, during your keyword research find the keyword your audience uses most, like “tomato planters”. This includes the long tail keywords, too, like “best planters for tomatoes”. Now, run a PPC campaign including both keywords. Primary keywords will generate more traffic, while long tail keywords will drive less traffic but higher conversion rates. To increase conversions even more, you can link your AdWords account to your Analytics account, then use Buyer Personas for specific marketing channels to target those users that are more likely to spend money on your site. So, are you ready for real growth? Bringing traffic to your ecommerce sites all starts with setting a clearly-defined goal. You need to know where your existing traffic is coming from, and optimize all of your platforms for your visitors and search engine bots. Incorporating other strategies, when done correctly, will help you bring more eyes to your site. Contests and PPC advertising are great ways to get your product in front of your target audience. I hope this guide helps take your online store to the next level! Courtney McGhee is on the Marketing Team at WooRank, an SEO audit tool that has helped millions of websites with their SEO efforts. A former journalist in North Carolina, Courtney shifted gears and entered the digital marketing world in Brussels, Belgium.

2018-02-08

5 steps to higher ecommerce search traffic

Search traffic is essential for ecommerce growth, and it takes time to build. In this guest post, SEO expert Bill Widmer highlights 5 easy steps to rise to the top. There are over 1 billion websites on the internet today, with almost 2.4 million websites created every day. Of those sites, only 10 make it to the front page of Google. And the top result gets 30% or more of all the search traffic. Where does that leave you? If you don’t take SEO seriously, there’s no way your ecommerce site will beat the competition. If you want to make tens of thousands of extra sales every year, without spending a dime on marketing, listen up. It’s time to boost your ecommerce search traffic. Step 1: Start a blog and produce high-quality content Don’t think you can get away with slapping together a few paragraphs about your latest collection and calling it a blog article. The content gods are watching! In all seriousness, quality content is crucial to ranking on the first page of Google. It’s one of their top 2 ranking factors to determine what to show (the other is backlinks). But what exactly does quality content entail? Let’s hear it from the horse’s mouth: Google's basic principles for high-quality content Make pages primarily for users, not for search engines. Don't deceive your users. Avoid tricks intended to improve search engine rankings. A good rule of thumb is whether you'd feel comfortable explaining what you've done to a website that competes with you, or to a Google employee. Another useful test is to ask, 'Does this help my users? Would I do this if search engines didn't exist?' Think about what makes your website unique, valuable, or engaging. Make your website stand out from others in your field. In a nutshell, Google wants you to focus on providing value to your readers with every blog article. Producing high-quality, long-form content (at least 1,500 words) is the key to ecommerce content marketing and pleasing the search gods. Pro Tip: Not sure what kind of blog articles to produce? As a general rule of thumb, steer clear from anything that’s too obvious and salesy (eg. 5 Shoes From Our Latest Collection That You’ll Love). Instead of this, try to produce content that’s useful to your customers (eg. How To Maintain Leather Shoes: A Comprehensive Guide). With these less salesy articles, you can still include links and call to actions for readers to shop your products after they’re done reading the article. As an added bonus, these articles can help you rank for keywords which your product and category pages can’t (such as 'how to maintain leather shoes'). Step 2: Fix your on-page SEO On-page SEO refers to elements which you can optimise within your website (off-page SEO, on the other hand, deals with external links and other factors). Image from FlightMedia.co With on-page SEO, the first thing you need to do is select the keywords you want to target. Once you’ve got your keywords in mind, optimize your title, header tags, content, image alt texts, and metadata for each page and post on your website. If this sounds like Greek to you, don’t stress. Here’s a step by step guide which will take you through the entire process. Pro Tip: Only target one keyword per page to increase your chances. However, it’s always a good idea to include LSI keywords! Step 3: Add internal links to your most important pages By adding internal links (links from one page on your site to another page on your site), you’re helping Google to understand the relationship between the different pages and posts on your ecommerce site. The more internal links a specific page or post on your website has, the more 'important' it is deemed by Google. Think of your website as a pyramid, with the most important content - your 'cornerstone' content - at the top. You should be linking from your cornerstone content to other related pages in order to pass on link value to them. At the same time, link to these cornerstone pages from other pages in order to bolster their standing. Want to learn more about internal links? Check out this article. Step 4: Build external links Once your internal links are done, it’s time to move on to building external links. You might need to invest some budget into this, but since Google has confirmed that external links are amongst the top 3 ranking factors, I’d say it’s definitely worth your while. First, look for influencers in your industry and reach out to them to enquire if they’d be willing to link to your website in exchange for a small fee OR for a partnership. You can use platforms such as Mailshake and VoilaNorbert to speed up the communication process. Another way of getting backlinks is to guest-post on other websites. Whilst this typically takes longer to execute, it’s a great way of building your brand and establishing thought leadership whilst getting more backlinks. Step 5: Consider paid traffic Assuming you’ve completed all the above steps (and you reallllly should!), this doesn’t mean you’ll see results overnight. It’ll take some time (a few months, or even a year) for you to experience a boost in your organic traffic. In the meantime, you can consider 'supplementing' with paid traffic. Image from ThinkDigi.org The two most commonly used channels are Facebook Ads and Google Ads - and there are tons of useful resources online that will teach you all the basics (read this guide for Facebook ads or this guide for Adwords). Alternatively, if you don’t want to handle your ads yourself, you can always outsource them to an expert. Once those ads are running, a full-cycle analytics platform like Littledata is essential to help you optimise your ad spend and connect it to revenue. After all, the idea isn't just to get more traffic, but to get the best kind of traffic and sell to your best type of customer - the kind that's more likely to convert. The truth about ecommerce growth A few parting words. A lot of ecommerce store owners think that as they become more established, they’ll automatically have more people visiting their website. The truth is, word of mouth can only get you so far - and if you’re serious about growing your ecommerce store and increasing your profits, you’ll need to boost your search traffic through SEO and the other methods discussed above. And you'll want to optimise that search traffic by paying attention to specific metrics such as bounce rates from mobile Google search. Do you want to see a nice exponential curve in your search traffic analytics, or are you content to have your traffic flatlining? The sooner you get started, the sooner you’ll be able to snag that highly coveted spot in the first page of Google. I’m rooting for you! Bill Widmer is a content marketing and SEO expert who has worked with many well-known brands like Content Marketing Institute, Social Media Examiner, and SEMrush.

2017-10-05

How to see shopping behaviour for each product you sell (VIDEO)

[embed]https://www.youtube.com/watch?v=YVGAdHTkw3s[/embed] Product performance can seem confusing, but it doesn't have to be. In this quick video, we show you how to use Google Analytics to see shopping behaviour related to each product you're selling. All you'll need to see this report is a site connected to Google Analytics with the Enhanced Ecommerce plugin setup. Using the Shopping Behavior report in Google Analytics Whether your ecommerce site is large or small, the Shopping Behavior report makes it easy to drill deep into user behaviour to understand why some products are converting better than others. If a particular product isn't selling well, the Shopping Behavior report will help you figure out why. It shows how far shoppers engage with your products, from initial list views through to shopping cart activities. Reasons a product might not be selling well It isn't at an optimal place in a product list or display The product details, such as images and description, aren't sending the right message Customers are abandoning their shopping carts completely, or removing that particular product (or group of products, such as multiple pairs of jeans) after adding it Who knows? You haven't audited your Google Analytics setup lately so your customer behaviour data can't be trusted to help you improve Each of those issues requires different actions, sometimes by entirely different departments (ie. marketing, pricing, ux)! That's what makes the Shopping Behavior report so important for improving ecommerce sales and conversions. We hope you enjoyed this latest video in our series of Google Analytics how-to guides. Need help setting up Enhanced Ecommerce in Google Analytics, or ensuring that your data is accurate? Contact a Littledata consultant today.

2017-09-14

What to test with Google Optimize

So you’ve got a brand new tool in your web performance kit – Google Optimize – and now you want to put it to good use. What can you test with Optimize and how does it work? Firstly, what are the different options for setting up an experiment? AB Test Using the in-page editor you can create an altered version of the page you wish to test. This could be a change of text copy, different styling, or swapping in a different image. You can also add new scripts or HTML if you’re familiar with coding. The way this works is Optimize adds a script after the page loads to manipulate the page text, images or styles. I recommend not switching header elements or large images using this method as, depending on your website setup, there may be a noticeable flicker– try a redirection test below. You can create many versions with subtly different changes (C, D and E versions if you want) – but remember you’ll need a large volume of traffic to spot significant differences between lots of variations. You can also limit the test to a certain segment of users – maybe only first time visitors, or those on mobile devices. Multivariate Test Similar to an AB test, a multivariate test is used when you have a few different aspects of the page to change (e.g. image and headline text) and you want to see which combination is most engaging. To get a significant result, you'll need a large volume of traffic - even more than testing many options in AB tests.   Redirection Test This is where you have two different versions of a page – or a different flow you want to start users on. Optimize will split your visitors, so some see the original page and some are redirected to the B version. A redirection test is best when the page content or functionality is very different – perhaps using a whole different layout. The disadvantage is you’ll need a developer to build the B version of the page, which may limit the speed of cycling tests.   Personalisation Personalisation is not officially supported by Optimize right now, but we’ve found it to be a useful tool. You can assign 99.9% of the visitors who match certain criteria to see the alternative version of the page. An example is where you have a special offer or local store in a particular city - see our step-by-step local personalisation example. You can ensure that all the visitors from that city see a different version of the page. Unfortunately on the free version of Google Optimize you are limited to 3 concurrent ‘experiments’ – so it won’t be a good solution if you want to run similar personalisation across lots of cities or groups of users. Next the question is where to start with tests...   Start with the landing pages Landing pages get the greater volume of traffic, and are where small visual changes (as opposed to new product features) make the biggest difference to user engagement. This greater volume allows you to get a significant result quicker, meaning you can move on to the next test quicker. And keep on improving!   So what exactly could you test using Google Optimize? Here are six ideas to get you going.   1. Could call-to-actions (CTA) be clearer? Changing the colour or contrast of a key button or link on the page (within your brand guidelines) usually results in more visitors clicking it. This might involve changing the style of the CTA itself, or removing elements close by on the page – to give the CTA more space to stand out.   2. Are you giving the user too many choices? In Steve Krug’s classic Don’t Make me Think he explains how any small confusion in the user’s mind can stop them making any choice. Every choice the user has to make is an opportunity for them to give up. Try hiding one of the options and seeing if more users overall choose any of the remaining options.   3. Is the mobile page too long? As many sites move to responsive designs that switch layout on smaller screens, this has led to mobile pages becoming very long. User may get ‘scroll fatigue’ before then get to critical elements on the page. Try cutting out non-essential sections for mobile users, or editing copy or images to make the page shorter. You could also try switching sections so that the call-to-action is higher up the page on mobile – although this is harder to achieve without a redirection test.   4. Is localisation important to your users? You may have discussed providing local language content for your users, and been unsure if it is worth the costs of translation and maintenance. Why not test the benefits for a single location? As with the personalisation tests, you can show a different local language (or local currency) version of the page to half the users in the single location (e.g. Spanish for visitors from Mexico) and see if they convert better.   5. Does the user need more reassurance before starting to buy? It easier to build experiments which remove elements to the page, but you should also consider adding extra explanation messages. A common problem on ecommerce stores is that visitors are unsure what the shipping charges or timing will be before adding to cart. Could you add a short sentence at the start of the journey (maybe on a product page) to give an outline of your shipping policy? Or maybe some logos of payment methods you accept?   6. Changing header navigation If your site has a complex mix of products that has evolved over time it may be time to try a radical new categorisation – maybe splitting products by gender or price point rather than by type. For this test, you’ll want to target only new visitors – so you don’t confuse regular visitors until you’re sure it’s permanent. You will also need to make the navigation changes on all pages across the site.   Good luck! Littledata also offering consulting and AB testing support, so please contact us for any further advice.

2017-05-30

How to improve your landing pages using Google Analytics

Landing page optimisation is one part of a broader digital marketing process called conversion optimisation, or conversion rate optimisation (CRO), with the goal of improving the percentage of visitors to a website that becomes sales leads/or customers. Let's see how to improve your landing page performance. There are some things to check when you want to improve the conversion rate of a particular page. In order to get the best data, we use Google Analytics and Hotjar. I will start with Hotjar because it is faster! With Hotjar you will understand what users want, care about and interact with on your site by visually representing their clicks, taps and scrolling behaviour. This is shown with nice videos of a user's journey leading to conversion. With Hotjar, you can see what confuses people, what is not clear and if for your customer point-of-view is clear on your landing page. And now the hard and exciting part: Analyse the data collected in Google Analytics. If you think that the home page is a landing page please read this before you go further: Website Homepage vs Landing page - what's the difference? and this: Don’t obsess over your homepage – its importance will decrease over time! When a visitor clicks on a Pay-Per-Click (PPC) ad, they're taken to a landing page — a web page whose sole purpose of existence is to entice people to take an action. If done well, it could be the most effective marketing weapon in your arsenal. The correct analysis of data can save you a lot of money or even your business. If your visitors donʼt know what to do when they land on your landing page, then you are throwing your advertising money out the window. Your call-to-action (CTA) is the primary conversion goal of a visitor to your landing page. Next, I give you some examples of common actions that you might want a customer to do on your landing page: purchasing a product subscribing to a newsletter calling you on the phone downloading an ebook or whitepaper watching a demo requesting information Let's find out, step-by-step if your landing page is a winner using this checklist. Click on them to find out how to analyse and interpret data CTA(s) clear and unambiguous Do what you say and say what you do Don't be like Trump. Leave the Amazing! Awesome! words elsewhere Less is more Keep it where it can be seen Know your clients Twice is better Design matters Choose what matters the most CTA(s) clear and unambiguous Google Analytics report: "Landing pages" with a second dimension added to the report: "Second page" If you are offering an app access go with "Get Started" or "Create account" and don't say “Get your free ebook” or “go” or “submit”. Do what you say and say what you do Google Analytics report: "Landing pages" with a second dimension added to the report: "Second page" analyses the bounce rate on the call-to-action link. Donʼt promise one thing and then deliver something else or even worse nothing at all (a 404 page). To follow the same example, if you have an app and say "30 days free trial" don't let people click 'try for 30 days' and on the next page provide a PayPal form to charge them for a month period. Don't be like Trump. Leave the Amazing! Awesome! words elsewhere Google Analytics report: "Pages" see how many FAQ and Terms pageview you have. Resist the temptation to include bloated adjectives. Such claims are likely to make people think you are overselling and trying too hard. Less is more Google Analytics report: "Top Events" with a second dimension added to the report: "Page" analyses the clicks on your call-to-action versus other clicks in page or scroll actions. Make space for your call-to-action. Let them breathe visually. Using more whitespace will allow your button or statement to stand out on the page. Colour choice is important here also; create a high contrast between the call-to-action and surrounding elements to assert it’s dominance. Keep it where it can be seen Google Analytics report: "Top Events" analyse the scroll tracking. See how far your visitors are scrolling down If you have a long page, donʼt put the call-to-action below the fold. Take into consideration, the different screen sizes and adapt your landing pages for the most common. Most of the users will not scroll far down the page so be sure to put your value proposition and your call-to-action as a first-seen element in the page. Know your clients Google Analytics report: "Demographics - Language" Speak your client's language. Provide different landing pages based on country. Advertise differently based on specific demographics. However good your product or service is, the simple truth is that no one will buy it if they don't want it or believe they don't need it. And you won't persuade anyone that they want or need to buy what you're offering unless you clearly understand what it is your customers really want. Twice is better Google Analytics report: Combine "Top Events" (for scroll tracking) and "All Pages" for the propotion of sessions with FAQ/Terms pageviews Not all customers are ready to engage right away and might need some supporting information to ease their worries or answer their questions. If you are asking someone to buy something, a sensible secondary call-to-action can be to download a product brochure. This keeps them in your realm of influence (as opposed to leaving to do research elsewhere) and builds confidence. Ensure that the safety net CTA doesnʼt compete in size and visual dominance – often a simple text link is adequate, beneath the main big action button. If you are asking someone to purchase online, offering a phone number for phone orders can make a potential customer more likely to convert if thatʼs their preferred contact method. Design matters Google Analytics report: "Source/medium" shows the bounce rate for each campaign Carry your primary call-to-action throughout the entire acquisition and conversion experience, from audience acquisition ads (PPC, email, banner, social media link) through your landing page and on to the final destination page. Choose what represents you the most (maybe some colours or even the call-to-action itself), you should be able to look at the page and have your eye immediately drawn to the action area. Be audience appropriate Google Analytics report: there is no report in Analytics for this. Just remember your experience when reading an email or a Facebook comment Previously, I said to speak the customers' language. Now I'm saying to take care what they can interpret. Reading a statement is different from hearing it. So don't be too pushy, don't use a lot of exclamation signs, don't use a lot of caps lock wording and be a friend when they say what they feel when they see the call-to-action. I recommend reading this blog post from January: How to improve your conversion rate optimisation and this one: Conversion friendly experiences: reducing landing page friction with psychology. These two are related and complementary to the actions you're trying to take. In the next couple of weeks I will go deeper in each section and show you how good and bad engagement looks like for a landing page. Have any questions? Get in touch with our experts!   Get Social! Follow us on LinkedIn, Twitter, and Facebook and keep up-to-date with our Google Analytics insights.

2017-02-17

Tips on how to improve your conversion rate optimisation (CRO)

In internet marketing, conversion optimisation, or conversion rate optimisation (CRO) is a system for increasing the percentage of visitors to a website that converts into customers, or more generally, takes any desired action on a web page. Let's find out how you can improve your conversion rate optimisation with some easy to implement ideas. To start improve your conversion rate optimisation you need tools and analysis. Analytics Google Analytics (free) KISSMetrics Mixpanel Segment.io Chartbeat Clicky RJ Metrics Woopra Chart.io Custora Sumall GoodData Omniture There are more, and depending on your business size, type and traffic you’ll need to determine which is best for you. For most companies Google Analytics is plenty. If you want to have a cohort analysis, using a combination of Google Analytics and KissMetrics will do the trick. User Surveys Qualaroo offers online surveys that allow you to ask questions on specific pages or at specific points in your funnel. Survey Monkey is an online survey tool, which helps create surveys, customer feedback and market research via email and social media. SurveyGizmo is a software company focusing on creating online surveys, questionnaires, and forms for capturing and analysing data. PollDaddy is a user-friendly polling software that can be used to get user feedback via email or social media. Survey.io is a fixed survey designed for startups to determine if their product is delivering an irreplaceable must-have experience. User Testing Optimizely is a website optimisation platform focused on A/B and multivariate testing, making them easier to use and understand on your site. Google Content Experiments is integrated with Google Analytics and is Google’s free website testing and optimisation tool. Visual Web Optimiser also focuses on an easier approach to A/B and multivariate testing but includes behavioural targeting, heatmaps, usability testing, as well. Unbounce also offers A/B testing, while focusing predominantly on the efficiency of your landing page. Google Optimize, a new tool from Google will conduct A/B tests for free and it is currently is gradually rolling out. Now, with one of each category, we can run tests and improve our conversion rate optimisation and also our revenue. 1. Site Speed This factor can't be ignored. As the Tag Man blog reports, a single 1-second delay in page-load can result in a 7% decrease in conversions. Pay attention to your site speed to ensure your optimisation efforts aren’t in vain. Use an analytics tool to find your Page Speed. For ecommerce the conversion rate is a closed sale, but for a blog the conversion can be any goal you want. How to fix this: Minimise HTTP Requests. Reduce server response time. Enable compression. Enable browser caching. Minify Resources. Optimise images. Optimise CSS Delivery. Prioritise above-the-fold content. 2. Take advantage of what you have Your website is your salesperson. A good salesperson markets their most appealing and important attributes. Double-check your website and make sure you’re communicating your value and advantages. Also, be sure to track these interactions and how people react. Use an analytics platform to measure the importance. Social proof. Testimonials will give users a feeling of security and trust. Appeals to authority. Try to find a trend, belief, or position that’s advocated by someone of stature in your area of expertise to promote you. Third party validation. A variant of the social proof above, but instead of testimonials you can use trusted brand logos to borrow their brand equity for your brand. Build a community. Users are the main reason to be online. Give them a way to participate in comments, reviews and feedback. Referrals. Try to make your clients your most important advocates. Help them refer you, with incentives like discounts or free gifts to users who recruit others through email, social media, etc. 3. Raise Your Average Order Value (AOV) Here are a few methods of increasing your AOV. You can improve your revenue even without improving your conversion rate. Bundle the products. Combine complementary products, and give the user a discount for purchasing them as a bundle. You can A/B test, measure and survey to find out what has the biggest impact. Promotions. Promotions come in many shapes and forms (free shipping, 1+1, 2+1, etc). Implement Enhanced Ecommerce if you're an ecommerce store and track the promotions interaction and how each contributes to the sale. Rewards. Loyalty programs will keep users returning. In particular, programs that reward higher levels of spending (escalating coupons are an example of this) can positively impact AOV. Track this with an analysis platform as with a user-centred platform. 4. How Friendly is your online presence? Do you have a responsive website? There is a good chance that some of your users will be arriving via their phones and tablets, and almost nothing is more difficult to navigate than a site that's not mobile-friendly. If a user cannot navigate your site, they can’t become customers. Compare your conversion rate with your analytics platform for each device. Does your website work on most browsers? Not all browsers are built the same–that goes without saying, but do you know what browsers are most popular among your users? There is a chance that your site is awesome on Chrome, but a mess on Internet Explorer. Do the research. Load up the browsers and make sure a user’s arrival is always solid. Fixing any browser specific issues could result in a rise in conversions. Do you have a healthy privacy policy? It is good to show users their information is secure: signals, like SSL (https://) lock images, trusted badges, and social proof can all allay fears. Make sure you have a complete privacy policy linked from the footer of every page on your site. Do you speak your client's language? If you're a client based website that accessible worldwide, wouldn't you want to adjust to offer your services to your audience? If you’re ignoring language support, you could be losing vital clients. Did you build your website starting from the user? No user will ever complain that your site is too easy to use, fast or clear. How many clicks does it take for a user to get to your must have experience? Have you ever counted? Make sure you are thinking as the client where less is more. Do you adjust for your customers time? Information on your landing page should be prioritised by importance. You typically have five seconds to convince a visitor to stick around. Make the most of that brief moment in time. How good is your hook, and how well do you deliver on the promise? Are you adapting to the new video trend? A video on your landing page has the chance to drive conversions. Consider YouTube, or other services as long as users do not have to download additional plugins. Can your customers leave ratings and reviews? Having reviews and ratings bring real feedback from real clients. Clients are then more likely to make a decision based on what they read from other perspectives. Have any questions? Get in touch with our experts!   Get Social! Follow us on LinkedIn, Twitter, and Facebook and keep up-to-date with our Google Analytics insights.

2017-01-04

Personalising your site for a local event with Google Optimize

Google Optimize (standard edition) will be released publically at the end of October, allowing free access to powerful AB testing and personalisation features. Here’s a guide to launching your first test, assuming you have the Google Optimize 360 snippet installed on your page. Step 1: Create the experiment I want to trigger a personalisation on Littledata’s homepage, shown only to visitors from London, which promotes a local workshop we have running later this month. It’s not a real AB test, as we won’t have enough traffic to judge whether the banner is a success, but we can use the ‘experiment’ to launch this personalisation for a local audience. First, I need a new test (click the big blue plus sign) and select an AB test. I’ll name my test, and set the editor page as our homepage – which is pre-filled from Google Analytics anyway… Since I have Google Analytics linked, I can select a goal from GA as the objective. In this case, the banner will promote the event (which isn’t tracked on our site) so the only sensible goal is promoting more pageviews – but it’s possible it will also increase signups for our app, so I’ll include that as a secondary objective. Next, I need to add a variant, which is going to load my event banner. I’ve named it ‘add yellow bar’. Clicking on the variant row will take me to the editor. Step 2: Edit the ‘B’ version Note: Optimize’s editor works as a Chrome Plugin, so you’ll need to install that in Google Chrome first. It’s easy to select an element on the page to edit or hide, but my variant will load a new snippet of HTML code which is not already on the page. So I’ll select the element at the top of the page (with ID ‘content’) and then go to the select elements icon in the top left. Now I’ve got the right element to use as a building block, I’m going to add an ‘HTML’ change. And set it to insert the HTML ‘before’ the current element. I’ve pasted in the HTML I’ve recycled from another page. Once I click apply we can see the new element previewing at the top of the page. Next, let’s check it looks OK on mobile – there’s a standard list of devices I can select from. Yes, that is looking good – but if it wasn’t I could click the ‘1 change’ text in the header to edit the code. Lastly, in the editor, you may have noticed a warning notification icon in the top right of the Optimize editor. This is warning me that, since Littledata is a single-page Javascript site, the variant may not load as expected. I’m confident Optimize is still going to work fine in this case. Step 3: Launching the experiment After clicking ‘Done’ on the editor, I go back to the experiment setup. Usually, we’d split the traffic 50:50 between the original and the variant, but in this case, I want to make sure all visitors from London see the message. I’ll click on the weighting number, and then set ‘add yellow bar’ to show 99.9% of the time (I can’t make it 100%). Then, we want to set the geotargeting. The experiment is already limited to the homepage, and now I click ‘and’ to add a 2nd rule and then select ‘geo’ from the list of rules. I want the yellow bar to show only for visitors from London. The city is a standard category, and it recognised London in the autocomplete. As the final step, I need to click ‘Start Experiment’. I can’t edit the rules of any running experiments (as this would mess up the reporting), but I can stop and then copy an experiment which is incorrect. Conclusion Google Optimize makes it really simple to set up tests and personalisations, although it is missing a few features such as scheduling. The premium edition (Optimize 360) will allow more analysis of tests using Google Analytics, and also allow the import of custom audiences from other Google 360 products. This is powerful if you want to launch a customised landing pages experience based on, say, a DoubleClick display ad campaign. So try it out, and if you have any questions, contact one of our experts! Get Social! Follow us on LinkedIn, Twitter, and Facebook and keep up-to-date with our Google Analytics insights.

2016-10-18

Google Optimize versus Optimizely

I’ve been an Optimizely certified expert for a couple of years and have now trialled Google Optimize 360 for a few months, so it seems a good time to compare how they stack up. Optimizely is the current market leader in AB testing (or content experimentation), due to its ease of use and powerful reporting tools. It gives companies an easy way to run many concurrent tests and manage their setup and roll out without the involvement of developers. That was a big step up from Google Content Experiments, where the only way to set up an experiment is to write some Javascript code. The Guardian had some success with Optimizely, where they increased subscriptions by 46%. Google Optimize is an equivalent testing tool, and has copied much of the user interface that made Optimizely popular: you can click on elements within the page to experiment, and change their style, hide them or move them. My only complaint is that the interface is so simple it can take a while to unbury powerful features, such as transform the page via a custom script. There have been many success stories of companies implementing Google 360. Technically, Optimize’s editor is a bit smoother; using a Chrome plugin avoids some of the browser security issues that bugged Optimizely (since internet browsers confused the Optimizely in-page editor with some kind of script hacking). For example, to load Littledata’s homepage in their editor I have to enable ‘insecure scripts’ in Chrome and then navigate to a different page and back to force the editor to re-render. For reporting, Google Optimize 360 gives the ability to see results either in Optimize or as a custom dimension in Google Analytics – so equivalent to Optimizely. Right now Optimize lacks some features for advanced scheduling and user permissions, but I expect those to evolve as the product gathers momentum. The critical difference is with the targeting options Optimizely allows you to target experiments based on the device accessing the page (mobile vs desktop, browser, operating system) and for enterprise plans only to target based on geolocation. The limitation is that every time Optimizely needs to decide whether to run the test, the check for the user’s location may take a few seconds – and the landing page may flicker as a test rule is triggered on not. Google Optimize can target to any audience that you can build in Google Analytics (GA). This means any information you capture in Google Analytics – the number of previous visits, the pages they have previously seen or the ecommerce transactions – can be used in a test or personalisation. For example, in Google Optimize you could serve a special message to users who have previously spent more than $100 in your store. Optimizely has no knowledge of the users’ actions before that landing page, so the only way you could run an equivalent personalisation is to expose this previous purchase value as a custom script on the landing page (or in a cookie). The beauty of Google Optimize is that you are targeting based on information already captured in Google Analytics. There is no technical setup beyond what you were already doing for Google Analytics, and it doesn’t take a developer to build targeting for a very specific audience. Pricing Optimizely starts from under $100/month, but to get access to enterprise features (e.g. for geo-targeting) you will need to spend $2000 plus per month. Google Optimize is currently being sold at a flat rate of $5000 / month for the basic tier of Google 360 customers (which have between 1M to 50M sessions per month), but in future, it could be offered at a lower price to smaller companies. Conclusion Where you’ll appreciate the benefits of Google Optimize is for running personalisations based on complex rules about previous user behaviour, or the campaigns they have seen. The more different tests you are running, the more time and simplicity saving you will get from building the audience in Google Analytics rather than some custom scripts. Google Optimize 360 is currently in beta but you can currently add your email to invite list. For smaller customers, or those with less complex needs, Optimizely still offers better value – but that might change if Google were to offer a limited version of Optimize at a lower price.   Get Social! Follow us on LinkedIn, Twitter, and Facebook and keep up-to-date with our Google Analytics insights.   Further reading: Create and customise dashboards and widgets in Google Analytics New in Littledata: an improved navigation, trend detection algorithm, and more How to set up internal searches in Google Analytics Image credit: Blastam  

2016-10-05

Tips to optimise your ecommerce landing pages

Are your ecommerce landing pages suffering from poor conversion rate because people aren't engaging? First impressions are everything, and more so online, so your task is to figure out which on-site improvements will help you towards your goals. Once you start optimising, it's a continuous process of reviewing, changing, testing and refining - aiming to find out what is most appealing to your customers, what they like and care about, what makes them trust you, what encourages them to purchase. There is always room for refinements so here are some tips on what you should consider when reviewing your pages. What are you trying to achieve? Before starting testing and implementing the changes on your landing pages, you have to be clear about what you want to accomplish. Whilst the end goal for an online store is to increase sales, at times you might also want to get more sign ups, or improve views of or engagement with product pages. Think about what success will look like as that will help with planning your optimisation tests. How are you going to measure it? If you are clear about what you are trying to achieve, it will be easier to set measurable targets. Are you looking to increase your sales by 10% or pageviews of products by 15%? Or maybe you want your potential customers to browse further and spend more time reading content? Further engagement can also be demonstrated by the site visitor scrolling down the page if you have long product or category pages. In which case you'll want to track how far down the page they get to. I believe in keeping reporting straightforward so when testing focus on tracking important metrics only. Ideally just one if you can, or a few if you have to, but that will help focus on measuring what is most important for your business at the time. Assuming you are using Google Analytics, like most of people looking after digital performance, set up goals to monitor how customers are converting. Our web-based software also makes it easy to keep track of on-site changes are by reporting on changes in trends, goals, pages. Who are you targeting? User-focussed content is more effective at engaging your customers and improving your conversion rates. So you should write up your customer personas to be clear about who you are targeting with landing pages. This also applies to general look and feel of your ecommerce site. Most importantly, include with personas what problems your customers are trying to solve or what they are trying to achieve.  Once your team knows who your ideal or typical customers are, then it will be easier to focus on creating more relevant and engaging content on those pages. Do you have a clear value proposition? Value proposition explains why you’re better than or different from your competitors, and what you can deliver that they can’t. When writing it up, focus on benefits not features. It’s not always about the product looking top notch (unless you’re the industry or company where that matters of course) so it is more about how you can alleviate their problem. Check out how to write your value proposition by following Geoffrey Moore’s model. Does your copy reflect your value proposition? Once you have your customer personas and value proposition, review existing content on the site against how you describe what your clients are looking for. Check if it fits with what they are looking for, explains how you can solve their problems or fulfill their desires. The copy on your site has to reflect how you can improve your potential customers lives through what you offer. A great copy informs, compels, captivates, reflects what people search for and promotes key benefits. Econsultancy have compiled a great set of advice from experts on writing copy for product pages. Also, check out Copyblogger Demian Farnworth’s articles for superb advice on writing copy. Have you found your winning call to action? This is very important – test your call to action until you find the best performing one. Your call to action is like a visual sign that guides the buyer towards a specific action you want them to complete. Different things work for different sites. Start off with trying simple changes like different text, colour, shape, size or placement of the button to figure out what is most effective for your page. If small changes aren’t helping, then try a more drastic change of the button or page. Do your pages load fast? This is pretty self-explanatory. Slow page loading speed might drive your potential customers away from your online shop, so you should regularly check whether they can view your products within 3 seconds (Source: Radware). If you’re using Google Analytics, you can use Site Speed reports to check how you’re performing and get advice on where to improve. If you don’t have Google Analytics, you can use their online tool PageSpeed Insights. Other tool worth checking out is GTMetrix where you can grade your site's speed performance and get a list of recommendations. Do you need to optimise for mobile? It’s a very common fact that more and more people are using mobile devices to browse and buy online. But unless you have unlimited budget for ensuring that your ecommerce site is optimised for mobile, it is best to check in Google Analytics first whether you need to do it now. If you go to Google Analytics > Audience > Mobile > Overview report, you will get a breakdown of device categories that buyers are using to visit your online store. Here you can see that the majority of customers, almost 93% are using desktop so in this case (assuming you have a limited budget) you might want to make sure you have a responsive site at the very minimum, and leave a full optimisation for mobile device for later when there is a sufficient need. Now, if results were different and let’s say you had 60% of people visiting your site via mobile devices, then you would want to ensure that they’re getting the best experience on their device and don’t leave the site to buy from a competitor instead. Are your test results statistically significant? Evaluating your AB test results isn't quite as simple as looking at the highest conversion rate for each test, which would be an incorrect way to interpret the outcome. You want to be confident that results are conclusive and changes you tested will indeed improve your conversion rates (or not, depending on the outcome of testing). That's where statistical significance comes in. It gives you assurance about the results of your tests whilst taking into consideration your sample size and how confident you want to be about the importance of the results. By reaching over 95% statistical confidence in testing results, you can be sure that the winning variation performed better due to actually being an improved version, and not simply due to change. You can easily find a calculator online that tells you if your AB testing results were statistically significant and you should conclude the test or not - for example, try the calculator by Kissmetrics or Peakconversion. There is no one winning formula for how to make your pages more effective, but you have to be pro-active to figure out what they are  - so keep testing until you do. Have any questions? Leave a comment below or get in touch with our experts!   Image Credit: Stocksnap.io

2016-07-27

How to calculate your marketing ROI

Are you running campaigns in AdWords, Facebook or on another advertising platform? Do you know whether your marketing efforts are paying off and which channels you should keep investing in to increase your product sales? As marketers face more and more pressure to demonstrate that their activities are contributing towards the profit, there is a bigger need for you to be able to show your decisions yield positive results. But if a particular channel or campaign is doing the opposite and causing your business losses, then the sooner you figure that out, the quicker you'll be able to adjust your further marketing plans. That’s where calculating and tracking your ROI becomes important. By being able to figure out how much you make from investing into a particular campaign or channel, you can figure out where to focus your budget. Whilst it’s difficult to compare the performance of specific marketing tactics across every single industry and company, there are interesting conclusions that have come out from market research. As reported by Web Strategies Inc., the top 3 channels that generated the best ROI were email marketing, SEO / organic search and content marketing. Email marketing has also been reported elsewhere to give the best ROI (source: Campaign Monitor), but you should focus on figuring out the correct ROI for your marketing activities and, based on that, decide which ones work for you best. To figure out how to calculate your ROI, see the video below where Edward explains the steps. *This video is part of ISDI online training courses for digital professionals. Video transcription so in this chapter we're going to talk about return on investment or return on marketing investment now this is a really powerful metric to let you understand whether a particular campaign is actually earning your company money or losing money, it's something that's really become only possible in a world of digital marketing when you can genuinely attribute particular revenue or particular customers to a particular online campaign so the calculation is pretty simple, what we have to do first is find out what is all the revenue that came from that campaign source, or is attributable to that campaign so let's take the example of AdWords that we're going to look at later in the chapter in AdWords you're going to pay for a search term in Google and when the customer clicks on the advert it appears in Google Analytics as being the source of that customer for that visitor so if that visitor goes on to buy something at that session or the next you can say that yes their revenue was attributed to AdWords, so that's your revenue - the revenue that's specific to that campaign then the next thing you're going to measure is what did that cost you, again with AdWords it’s very simple because Google Analytics pulls the cost data from AdWords so it’s really simple to see in the table of numbers what was your campaign cost but if you're not using AdWords and you have another campaign, that's okay, because you can actually import that cost data into Google Analytics, so let's say for example you paid to send out your message to a third party email list, typically you would rent that email list for a certain amount per recipient, and that campaign cost you can import in so let's put some real numbers into this - let's imagine that we get a thousand euros of revenue and our campaign cost us five hundred euros - so 1,000 over 500 is 2. that is a positive return on investment - anything better than one hundred percent is good, roughly for every euro we spent on the campaign we've got two euros back in revenue, so we’d run that campaign again now let’s imagine that actually our conversion rate wasn’t so good - we still spent 500 euros on the campaign but actually we only got 400 back in revenue now we can see that our return on investment has dropped to 0.8 so this time for every euro we spent on campaign cost, we actually lost money - we're burning money running this campaign and that's not even taking into account the margin contribution, so it's unlikely, whatever the product we sell for 400, that that is all profit it's highly likely that we only get maybe a hundred of that back as profit, in which case this marketing campaign is very expensive and it's not doing us any good so return on investment is a powerful way of measuring whether your campaign is positive ROI or negative ROI, and what you need to do is be able to attribute the revenue to the campaign and also to measure your costs, and use those two numbers together   Further reading: What is CRO, conversion optimisation, for ecommerce? Image Credit: Image courtesy of Maialisa at Pixabay

2016-07-12

What is CRO, conversion rate optimisation, for ecommerce?

If you run or work in an ecommerce business, you will always be looking for ways to increase your sales. So CRO or conversion rate optimisation is one of the key metrics you should care about - review and improve it. Are potential buyers leaving your online store before purchasing products? Have you looked at the potential reasons why they may be leaving and ways to improve the number of visitors who end up buying? Increasing that number of people who complete the main action, or convert, is called conversion rate optimisation. Some of the reasons why more people are not buying your products could be: product pages are loading too slowly not enough information provided about the product your ecommerce site has poor navigation information about delivery and returns costs is too confusing/difficult to find need more time to think before committing to a purchase In the video below, Edward gives an overview of CRO and talks through some examples of tests you could be running to find out how to improve your conversion rate. *This video is part of ISDI online training courses for digital professionals. Video transcription so one of the important things, if you're going to increase your return on investment of marketing campaign, is to think about how users engage with your page and this is typically called conversion rate optimisation or increasing the percentage of people who land on the page or visit the page to those that do the main action let's look at this example which is a very generic e-commerce product page as you can see the very obvious call to action, which is highlighted, is to click the Buy button to add it to cart if we get a marketing campaign to push people to page let's say the product here is some pink shoes and our campaign says buy pink shoes we are wasting money that's never going to have a positive return on investment if people out on the page and don't even like the content they don't engage with it so we need to measure very carefully what is the bounce rate  of our landing page, and the bounce rate is the percent of people who land on the page and then go away with them without doing any further action and conversion rate optimisation is really the process through which you might go to get more people to convert - in this case to click Buy so we might look at the text on the page the heading could we change the copy to make it more engaging or to make it more fitting with the users expectations so if we advertise for pink shoes this better say pink shoes somewhere in the copy the next thing we'll optimise is the image - is it appealing, is it easy to see what the product is, maybe we might add a 3d visualisation animation of the product for them to get a better feel for it and then we might experiment with a Buy button itself - how about making it bigger or make it red this might seem really trivial but you'd be amazed the difference in conversion between let's say a blue button and a red button, so altogether we can run a series of tests in the next chapter, we're going to look at a series of tests you might run to test those things but the process of doing it is conversion rate optimisation and that's really going to help you boost that return investment from any given marketing campaign Have any questions? Get in touch with our experts!   Get Social! Follow us on LinkedIn, Twitter, and Facebook and keep up-to-date with our Google Analytics insights.

2016-06-28

How to use Enhanced Ecommerce in Google Analytics to optimise product listings

Ecommerce reporting in Google Analytics is typically used to measure checkout performance or product revenue.  However, by analysing events at the top of the funnel, we can see which products need better images, descriptions or pricing to improve conversion. Space on product listing pages is a valuable commodity, and products which get users to click on them – but don’t then result in conversion – need to be removed or amended.  Equally, products that never get clicked within the list may need tweaking. Littledata ran this analysis for a UK retailer with Google Analytics Enhanced Ecommerce installed.  The result was a scatter plot of product list click-through-rate (CTR) – in this case, based on the ratio of product detail views to product listing views – versus product add-to-cart rate.  For this retailer, it was only possible to buy a product from the detail page. We identified three problem categories of product, away from the main cluster: Quick sellers: these had an excellent add-to-cart rate, but did not get enough list clicks.  Many of them were upsell items, and should be promoted as ‘you may also like this’. Poor converters: these had high click-through rates, but did not get added to cart. Either the product imaging, description or features need adjusting. Non-starters: never get clicked on within the list. Either there are incorrectly categorised, or the thumbnail/title doesn’t appeal to the audience.  They need to be amended or removed. How we did it Step 1 - Build a custom report in GA We need three metrics for each product name (or SKU) - product list views, product detail views and product add to carts - and then add 'product' as a dimension. Step 2 - Export the data into Excel Google Analytics can't do the statistical functional we need, so Excel is our favoured tool.  Pick a decent time series (we chose the last three months) and export. Step 3 - Calculate List > Detail click through This website is not capturing Product List CTR as a separate metric in GA, so we need to calculate as Product Detail Views divided by Product List Views.  However, our function will ignore products where there were less than 300 list views, where the rate is too subject to chance. Step 4 - Calculate Detail > Add to Cart rate Here we need to calculate Product Adds to Cart divided by Product Detail Views.  Again, our function will ignore products where there were less than 200 detail views. Step 5 - Exclude outliers We will use an upper and lower bound of the median +/- three standard deviations to remove improbable outliers (most likely from tracking glitches). First we calculate the median ( =MEDIAN(range) ) and the standard deviation for the population ( =STDEV.P(range) ).  Then we can write a formula to filter out all those outside of the range. Step 6 - Plot the data Using the scatter plot type, we specify List > Detail rate as the X axis and Detail > Add to Cart as the Y axis. The next step would be to weight this performance by margin contribution: some poor converters may be worth keeping because the few sales they generate are high margin. If you are interested in setting up Enhanced Ecommerce to get this kind of data or need help with marketing analytics then please get in contact.   Get Social! Follow us on LinkedIn, Twitter, and Facebook and keep up-to-date with our Google Analytics insights.

2016-03-31

7 ways to reduce your bounce rate

Wondering why your bounce rate is so high and people are not sticking around? Here are some methods you should consider to improve user engagement with your content, conversion rates and sales. Bounce rate is the percentage of single page sessions or visits where the person didn’t engage further than the one page within your site. You shouldn't worry about the high bounce rate if your site visitors are meant to find what they were looking for on a single page. But if it's important for your site that users stick around for either reading more content or going through further pages that lead towards conversion, then you should review your options for reducing the bounce rate. By decreasing the bounce rate you can improve your ability to engage more users and eventually get them to convert. There are a few reasons why you would have a high bounce rate: Single page site or landing page Incorrect setup Wrong audience Design Usability User behaviour Low quality content You can identify your worst performing content by looking at the bounce rate in the Landing Pages report (under Behaviour > Site Content). If there is a high percentage of people leaving the pages without continuing their journey, then review those pages with the suggestions below. You should also check the average time spent on those pages. If users are leaving after a short amount of time, then you should look closely at what may be driving them away and if there are any improvements you can make to keep the visitor on the page for longer, or how to encourage them to visit other pages. Guide users through your website with additional links Users might leave your site after seeing a single page that contained the information they were looking for. If they got what they wanted and don’t care about actively exploring your website, then think about similar pages within your site that might be of interest to your users, and link to them within the content. You could link to: Another blog post covering similar topic from a different angle A case study to increase the credibility of your work Related blog post that the reader might like Best practices of using your product Case studies on how others have achieved results with your product Your product demo or webinar This can be applied to any pages from product and features to blog and about your team. Blog posts on Moz Blog are a great example of providing additional links that are useful and relevant. Improve your page load Your page loading time has a major impact on how quickly people will leave your site, which should be obvious to everyone. Slow site speed can be very discouraging to your potential customers and drive them away. How long would you wait for a page to load, before going elsewhere to a quicker website? 47% of users online expect the page to load in two seconds or less. The study cited in an article by Econsultancy is several years old so it is highly likely that people are even more impatient now, making the number of people abandoning the site even higher than the 40% it used to be. Check Google PageSpeed Insights for more detail. Make content readable It is difficult to read large chunks of text that consists of long paragraphs, too much jargon and bad formatting. With our shorter attention span and higher impatience, the more user friendly you can make the text, the better for your site performance. There are a number of ways you can improve the readability of your content: Large headings Bold subheadings Bullets and lists Shorter sentences and paragraphs Less or no jargon Write like you talk Use images Bold keywords where appropriate Add a relevant call to action on the landing page If you have a landing page for converting visitors, whether it is for getting them to enquire or sign up, you need a relevant and prominent call to action (CTA). At Littledata we use CTA in two places on the landing page - top and bottom - to help the user enquire about our services much quicker. I also like Intercom product pages, which have some awesome animations and illustrations, and a call to action that fits the theme. Your CTA could be focussed on getting your users to: Call the company to talk about the product Fill out a form Sign up for a trial Click on banner ad Watch video Subscribe to a newsletter Visit another page within your site or external site Econsultancy has collected examples of some awesome calls to action so check them out for inspiration. Check your landing pages meet visitor expectations If people expect to sign up for a free trial of your software product, but are instead taken to a homepage without a visible way of doing so, then expect a lot of bounces. Invision uses Adwords to promote its free platform plan. Once you click through, you see immediately the content you expect and the option to sign up. If you purchase some of your traffic, make sure you check what information visitors see on your partners’ site before clicking on the link. When we recently ran a number of tests to improve the bounce rate for our client, we were baffled by some of the improvements not having much effect. After further investigation it came out that the visitors on the partner sites were getting the wrong information about what they were clicking on. No surprise then that they were leaving the site so soon. For search engine results, review your page titles and meta descriptions, and make sure they match what the person will see on the page when they click on it. Set external links to open in a new window By providing an external link that opens within the same window, you are forcing your users to leave your site. This will not only affect your bounce rate, but you will also be increasing your exit rate. Instead of interrupting their journey this way, set any external links to open in a new tab. Avoid distracting users from the content Whilst some popups can be relevant to the content of the page and important for your aims, a badly timed popup can be very off-putting for your site users. Your landing page is there to convince the visitor to stay so if your popup displays instantly, you're not letting them see your content that they came for in the first place. Test different timings to see what works best for your users, but I'd be surprised if quickly displaying popups reduce your bounce rate. Autoplaying random songs can also be highly annoying. Especially when it's not the kind of song you listen to, on full blast, and hidden somewhere so it takes you ages to find the music to pause it. Just no.   There are no quick wins when it comes to improving your bounce rate. Keep making the improvements with your reader in mind and testing which changes work for you best. So I hope this has been helpful. If you have any experiences with methods mentioned above, do share in the comments below. Further reading: A win for the UK digital sector: UK sites perform better than US sites in benchmark 5 common Google Analytics setup problems to look out for How to accurately track time on site with Google Analytics or Google Tag Manager Stuck with reducing your bounce rate? Contact our certified Google Analytics specialists for help with your bounce rate or other advanced tracking.  

2015-11-25

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